Dec 2 2013, 08:31 PM
QUOTE(AnonyNewbie @ Nov 29 2013, 03:24 PM)
I bought a RS-15 from Illegear, and sadly, last week my machine broken. So I asked for technical support from them.
They have a very nice and fast replies and services.
Even I emailed their support on Saturday and Sunday, while the support only on weekdays, but they still reply my request and provide all instructions I need to do.
I received the RMA from from them, after filling up, email back to them. I get the approved RMA form on Monday.
So I shipped my machine to them on Monday.
I have requested whether can repair my machine within one week, because I'm currently studying in University, and it is at the ending of the semester, a lot of projects and presentations to do.
They really make it, repaired my laptop within one week.
I'm really appreciate the services and responses from Illegear.
Thanks.
behind the scence... the technical support person that u talk with is princeJ himself.. hahahaha They have a very nice and fast replies and services.
Even I emailed their support on Saturday and Sunday, while the support only on weekdays, but they still reply my request and provide all instructions I need to do.
I received the RMA from from them, after filling up, email back to them. I get the approved RMA form on Monday.
So I shipped my machine to them on Monday.
I have requested whether can repair my machine within one week, because I'm currently studying in University, and it is at the ending of the semester, a lot of projects and presentations to do.
They really make it, repaired my laptop within one week.
I'm really appreciate the services and responses from Illegear.
Thanks.
plot twist.. good indeed 
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