I bought a RS-15 from Illegear, and sadly, last week my machine broken. So I asked for technical support from them.
They have a very nice and fast replies and services.
Even I emailed their support on Saturday and Sunday, while the support only on weekdays, but they still reply my request and provide all instructions I need to do.
I received the RMA from from them, after filling up, email back to them. I get the approved RMA form on Monday.
So I shipped my machine to them on Monday.
I have requested whether can repair my machine within one week, because I'm currently studying in University, and it is at the ending of the semester, a lot of projects and presentations to do.
They really make it, repaired my laptop within one week.
I'm really appreciate the services and responses from Illegear.
Thanks.

Hi AnonyNewbie,

Thank you for your kind words!

Will pass this message to the support team

behind the scence... the technical support person that u talk with is princeJ himself.. hahahaha plot twist.. good indeed

That's a good thing to know as a fellow owner of RS-15. But do you mind sharing what's the trouble of your RS-15? So that I might do precautions.

Hi pandera999,

He get the support from our staff Carina.

His AMD 7970M problem. The graphic card was replaced.

can i have her facebook?

btw TS, nice to hear the your machine is working fine again after the repair.

This post has been edited by raymondtong94: Dec 2 2013, 11:45 PM

jz joking la... the support service is 24/7? or only being reply via email?

u need buy the laptop thn can hv her fb

Our support service is not 24/7. If there is any urgent service like TS our staff can still reply on weekend.

who had an exp with illegear.. how about their COD service.. ?

wrong post

This post has been edited by tengzt: Jan 2 2014, 11:20 AM