Warning to all photographers. Do avoid this place at all cost

https://www.facebook.com/mystorybook

I'm a photographer who have been doing photography for 7 years. I don't usually write these kind of thread but i feel that other photographers should be vary of this place. I would like to share my experience with regards to this place. Personally, I've used their services a few times before but its not as bad as this.

I submitted order for an album on September and verified whether the album can be done in 1 month time and they confirmed it. They say they will finalize the design and get back to me soon. There are absolutely no follow up after that. To my surprise they haven't come with any design even after 3 weeks. I have to keep calling them to rush for the design for weeks. Finally they came out with the design but with a lot of errors. To be fair, my client requested some amendments however I promptly rushed the request to Storybook. I gave clear instructions for amendment and reply is really slow.

The design was finalized around end of October and the promise to print it as soon as possible. Again no follow up after that, I have to call them only to know that the album has been printed 3 weeks ago. To my horror,
they printed the wrong version even with many clear instructions on email and on the phone. They promised to reprint and resend the album directly to Singapore immediately however it as only sent on this Monday, 25th November. It's really sad they my client's wedding day is already over and they cannot use a proper album during that day

It is quite a standard to deliver album by photographer in one month time. In my experiences, the maximum an album vendor should take is 2 weeks after design confirmation. The design process should take less than 1 day. Their prices have increased doubled fold since the last time i used them. I do expect better service however it seems the very opposite. Just be very careful of this place.

Thank you for the heads up