You made a mistake. Tolerated. You made another same mistake. Tolerated. You made more same mistakes? Even worst, you blame customers instead of yourself! There are rule that customers always right, even when they act like as*ho**. On the contrary, you are the one that act like it. And I wonder why you are trying to make business here.

The thing is; trust. You broke them. I'm glad that you are the one taking loss, that people no longer trust you and none will comfortably trade with you.