Hi Guys, I understand that this is a Forte forum and I'm basically coming in as a Cerato owner, but we're both under Naza and was hoping to get you guys to help share my plight with regards to poor after sales service by Naza KIA. Hope you guys don't mind, and do let me know if this is out of bounds and I'd be more than glad to delete this post. Just hoping to get more shares and eyeballs on the matter.

I had a pretty bad experience with KIA after sales services today. My 3 month old Cerato had an engine oil leak since a month ago. The SC at Seri Kembangan wiped off the leak and after that it could not be found again. Naza HQ technical people took a look at it and also could not find the leak.

They asked to have my car inspected by a Korean engineer which after spending only 10 or so minutes on the car, decided that there is no leak and that there's no issue, despite the photographic evidence of the leak!

So after everything is said and done, they did not do anything and just flatly say there is no problem and asked me to continue to drive my car...and if anything...we have a 5 year warranty. And I asked, if my car were to run out of engine oil in some unknown location with no KIA dealership or SC, how. They say "No worries, we have towing service!". Clearly they don't know the amount of potential inconvenience that would come up should something like this happen.

Needless to say I'm pretty pissed off with them having wasted my time. The tidak apa attitude is even more disappointing (trying to mince my words here).

Hoping to share with you guys my experience below and hope to trouble you all to re share and spread the word so that Naza takes a look at this matter seriously rather than sweep it under the carpet like this. And potentially for all of us as well in the future should our cars <touch wood> need some serious attention. The final hope is really that they improve on their after sales service.

Thanks in advance everyone!

https://www.facebook.com/photo.php?fbid=101...51799797&type=1

Hi g88, sure thing, hopefully the below gives a clue about the car. Hopefully some insights would arise. The leak is basically on the rear side of the engine, facing the firewall. Leak went down that side of the engine and onto the drive shaft and subframe.

I certainly agree with that bit. I am hoping that they take up more responsibility on the matter since the evidence has already been presented and it was their own guys that wiped it off, causing it not to be seen anymore. Also mainly due to the age of the vehicle, barely 3 months old when it happened, along with other issues that occurred with the auto transmission earlier.

Hopefully something comes out of it eventually...

My biggest concern is there was oil coming down the sides of the engine, plus a puddle of oil on my parking lot floor which was not there before, right where the engine is.

As much as I'd like to shake the issue off that it is isolated, I can't because the evidence seems to suggest something.