u mean umobile crm systems was infected with trojans?

walaoehhh they're not even protecting the systems from malware?

any reported identity fraud or credit card stolen from their crm systems ka?

seems like they broke their own PDPA without adequate protection against our data in their systems!

reload service is back online. other services to be restored by this evening.

cannot lagi. wait till later. they're restoring system in phases.

follow both twitter and fb.

at least got some info there.

website notice, hopeless. such a big downtime, shoudl've put a big notice

website can check quota balance meh?

got a dealer friend told me they were doing system migration and failed. so had to rollback or something.

i never give any hope to skmm, only on special occasion when skmm fined those telcos with dropped call issues

didnt you have this member-get-member reward?

1st bill, will consist of 2 subscription charges: 1 month advance charge (next month), another is prorated for current month (in your case, 22 - 30 Apr).

all postpaid telco using charge forward method. the RM28 subscription fee is actually paid for next month, not current month.

current prorated month, 22 - 30 Apr = 8 days out of 30 days in the month of April. So, 8 days / 30 days in April * RM28 = RM7.467 (rounded).

usuallly 1st bill is a shocker, the subsequent month will be normalized.

This post has been edited by cybpsych: May 12 2014, 07:18 AM

another problem with umobile is no proration on termination month

again, i think they dont do termination proration to prevent fraud/over-utilized by user before bill restart.

yeah, that's what agents on the svc centres told me

if got call usage, then can see calll details in the bill wan

ur bill screenshot already clearly stated Advance Access Fee = RM28 (next month), Access Fee = RM7.467 how can it be call usage leh? lol

This post has been edited by cybpsych: May 12 2014, 01:14 PM

here's my bill. access fee and usages are clearly stated

1st time login to selfcare? if yes, then use the "First Time Login" button. This is to allow the system to enable you for selfcare acess.

for USSD, always start from *118#, then drill the options from there.

KL sure got.... at Berjaya Times Square.

definitely

it'd be illogical of them not to enable LTE at BTS cuz their flagship store & HQ is there

same with all maxis, digi, celcom lor. all limited LTE coverage at first wan.

each telco have their own coverage mah, totally no dependency wan.

you can go to digi/celcom LTE coverage, but may not have Maxis LTE coverage. same also wat.

in general, there is no nationwide LTE coverage, not even fully cover Klang Valley.

that means nothing if umobile doesnt even cover KLCC or even Pavillion or even Low Yat Plaza.

there's only 1 spot in KL with LTE coverage and that is BTS building.

i havent tried how far away from BTS building will have LTE coverage. from monorail? plaza berjaya? imbi plaza? sungai wang? low yat? etc etc. They could even set it up to broadcast inward (in-building coverage) instead of outside.

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