Normal price for a pack = RM 8
Top up 10 = RM 10

That means the booth always charge customer @ RM 10 per card, very common that every different shop charging different amount 1, haha no offence but those booth normally really no standard 1

nope, not RM 5
a pack SHOULD CHARGE U RM 8,
but he CHARGED U RM 10

but then that's so strange that u just pay him RM 20 without asking him inside how much credit ? haha

don't forget to top up with me with 5% discount o
yup correct

u did ask and u want the RM 20 one or the one inside got 20 credit 1 ?


I meant normally should charge RM 8 for 1 pack inside 5 credit la, SAME AS 7-11
so u top up 10 = RM 10

so same thing should be RM 18 @ 7-11

i offer 5% discount on topup ,so is RM 19

very obvious that u didn't off data and not subscribing any data plan, RM 0.2 per mb is deducted

i mean he didn't con you, he just mark up RM 2that card and selling card @ RM 10, top up 10 selling u RM 10,
so total he only extra charge u RM 2, ( most probably he think that number is better, or their company rule just sell all sim pack @ RM 10 ( yup u can complain to umobile that dealer not selling the price accordingly, but most of the kiosk or shop or mini market are selling higher price than official 7-11, the reason then no need to explain la )

haha i m not stuck with a lot of e reload credits to clear, i do consume that 30k e reload monthly for paying bill and reload .... even though not that much compare to my fren 200k e reload monthly

yup i can't offer 10% as not that much i can consume so they can't offer that %, but i can tell u there are 1c%-1h% available at the insider market on umobile e-reload but thats not my concern too as most prepaid customer go for 7-11 even they bought the pack from me, so i just provide a convenient method for my customers la, honestly selling @ lowyat is easier than facebook and lelong as ppl will do compare themselves, but the profit margin facebook higher, sales volume lelong higher, but only lyn forumers do share the opinion, i learn something and i tell something if could help any1.

No offense to DiGi, i know every telco got its advantage, i do sell clixster friendi hotlink .... too, just the DiGi distributor at my place not supporting me enough so i have no interest @ DiGi,

but i earn lots more from umobile compare to any other telco especially the commitment is so low, not necessary every1 need to buy umobile from me as i will suggest them to get the products suit them most, if they are risk taker, they could try GHOST SIM, if their house got no umobile coverage, i could offer hotlink, celcom xox , if they need really cheap monthly data plan i could offer friendi clixster, if customers looking for DiGi better they look for you right?

at last, i have really no such feeling that umobile SUCKS during nite time at most area feedback from happy customers, maybe that happen @ your area too, and i know some area @ setapak also sucks U Broadband during night but their UMI28 and U28 working fine, so i just need to update the customer what telco suit him most rather than just shoot other telco sucks and saying umobile is the best.

I guess DiGi offer u higher benefit than me

nope, there is no principal or supp for this sp68

RM 68 = 2 line sharing
if adding extra 1 sharing line = RM 10

2 lines = RM 68
3 lines = RM 78

for u50 is a main line, adding 1 supp = RM 10

u50= RM 50
U50 + 1 supp = RM 60
U50 + 2 supp = RM 70

don't forget subscribe with me got discount o

umobile 3g/4g = umobile network

umobile 2g = maxis network, very common that if u have 1 non 3g phone 1 smart phone both umobile sim pack but 1 full bar signal another weak signal

this case happened before no matter what reason it was, probably they don't understand and dono how to fix your problem and therefore the case pending to nobody taking care (yup this is very annoying), I suggest you to call them to RESET your line as your OUTGOING CALL is not available, then email to customer.service@u.com.my about the same problem.

Worst scenario that above 2 method not working so I did use this method to solve : PORT OUT to other TELCO then PORT BACK, most PROBLEMS solved (just like restart your pc fix lots of problem rather than keep looking for solution by setting this and that).

Just my opinion , hope it helps

So i suggest you to do the FIRST suggestion first, call them to RESET the line.

I am not an umobile staff or customer service, so my opinion not stand for umobile decision, what i was saying there are 2 possible solutions, since you are asking HELP here, right ?

Or u might straight skip this all and go report to SKMM if you think that would solve your problem faster.

that's the funny part you encountered problem when mnp from DiGi to Umobile , I can't tell whats the reason but the fact you PORT OUT from DiGi, and now u are saying DiGi better, you made my day


another best part that's Digilife really active to do DiGi business @ UMOBILE THREAD, salute

yup, that's what I am curious, I also noticed that tons of U Mobile Dealer which can't solve the problems but promote the umobile products like the best telco, yes they are making more money on umobile than DiGi including me (for small dealers like me), but I understand why umobile offers such ATTRACTIVE plans and high incentive to dealers as they need customers to TRY their plans, and need dealers to help them to explain to customers, but sadly still lots of problems behind umobile, especially low efficiency on solving problems especially on OUTSOURCED customer service and center, so probably different level of customer service on different ppl and different center (personally I think 1 U center is better if U can wait for the long queue)

anyway, your problems is some technical issues that I can't help directly ( usually i port out and port back ), but at last u also chose the PORT OUT method to solve it after u finished the credit, either back to DiGi or other telco, as long as every1 can find a most suitable telco, more aggressive competition between telcos, more benefit for customers, agree?

definitely no1 can be sure, ok, I seldom help without charge as you are not my customer (yet), but if you tends to solve this and trust me, pm me, so I would help, (need your ic number and name and umobile number, so i can send to their internal staff)

actually center staff no commission 1 leh, surely they got no intention to help leh

Haha you should ask for help here first before you wanna proceed anything troublesome with umobile

Termination on postpaid voice plan is very simple only ,if you consider look for my help

u mean the number is dead or expired ? if expired just top up, if dead then got 2 option

1. wait the number reappear in pool after 3 months then see got luck to get it back or not
2. go center, ask them help u to register the number back under the previous owner name (YOU) telling them u oversea so didn't top up in time, and they usually ask u register a postpaid line, u may register U28 then after 1 month convert back to prepaid or (if u only want prepaid), suggest to do it @ 1 u center

depends what plan u subscribe,

let say you want U 50, u just need to pay RM 50 as 1 month deposit fee

interested let me know o, got extra discount

TOP UP or pay bill to get POINTS, then redeem here, same like B card

https://www.u.com.my/ucard/redemption

actually once u registered ur U card, whenever u top up and pay bill for ur Umobile number the points should be accumulated, not necessary to show it, as the point attach to u umobile number

thanks for your information, sadly announce that my prepaid broadband card also going to increase price due to this ....

not much stock left, considering increase of price jo

u may pm me or whatsapp me for the discount of payment, or try prepaid broadband card

ok first, u are still enjoying your 20gb whole day as when u subscribe they promise 20gb, they can't change it, the new 10+20gb then surely will back to 10gb after promotion

remember to pay bill with discount with me, or try prepaid 20gb

This post has been edited by CnY Garage: Sep 19 2014, 11:11 AM

possible to ask 3rd party to represent u to terminate the postpaid internet service with a Authorization letter and owner photocopy