Edit: Problem only solved with replacement after posting proof here, else the seller is ignoring when ask for replacement/refund.

Edit as request by seller. Not a good recommended seller.

This post has been edited by Andrewtst: Dec 18 2013, 09:50 AM

Hi there


This is what you initially wrote :

At that time, you've mentioned it was a scratch done when you wipe, then you demand for refund/replacement due to "you-don't-buy-it claim". If it is easily scratch, such feedback shall be referred to manufacturer as a feedback for their quality improvement purpose. Defect claim ? Yes, we as a seller will deal with them.



This post has been edited by mstore1: Nov 30 2013, 10:49 PM

Edit: Problem only solved with replacement after posting proof here, else the seller is ignoring when ask for replacement/refund.

Edit as request by seller. Not a good recommended seller.

This post has been edited by Andrewtst: Dec 18 2013, 09:50 AM

"I had post at Note 3 thread as well, no one accepting your poor service." After sales service we do provide, if it is a valid claim

" Buy already, no service ? " Please don't look at this easily at your own perspective.

" Clearly state by us asking you to deal with ? " When you say it gets scratch so easily, we said your complaint should be referred to manufacturer because improving product takes the communication effort between consumer and manufacturer

" You instead can deal with them but you never plan to doing so ? " Clearly and rationally stated in Terms & Condition of product claim (whether supplier or seller side) in regard to Warranty are when the defect is NOT caused by user. It should be at fault of manufacturer, then only can claim. For your case, clearly and in fact you even said yourself that you scratched it, isn't it obvious of the result for the claim ?

Great seller ? If your definition of a great seller include accepting claim due to buyer/user negligence, sorry to say our stand point is clearly stated in the Terms & Conditions and i doubt any other seller would accept your claim as well.

Who's the one turning around now ? You said you scratched on your own, then today you said it is a defect by default. Then now speaking about ethics, do you demonstrate a good ethical buyer ?

In your first PM while asking us to ship before your payment, you said you won't spoil your reputation for such a little RM 130+, don't you think it is a bit dilemma with what you're debating here ? (No offense here, because we totally understand the reason why you ask us to ship first. And appreciate your toleration by allowing us to have the payment first. )

Honestly if it is a manufacturing defect, you would have ended up as another happy customer.

But because you scratched the piece and you outrage your anger by badmouthing in the forum, do you yourself demonstrate an ethical buyer ?
You could've continue debating in PM instead of posting here and your usual hang out thread. Did you ? Nope, you came right to abuse the review ability.



At the end of the day, You've succeed in causing reputation damage for both party, but of course, we lost while you're at the winning side

This post has been edited by mstore1: Dec 1 2013, 02:52 AM

Edit: Problem only solved with replacement after posting proof here, else the seller is ignoring when ask for replacement/refund.

Edit as request by seller. Not a good recommended seller.

This post has been edited by Andrewtst: Dec 18 2013, 09:50 AM

See this original spigen glas tr durability

http://www.youtube.com/watch?v=K7MU7WxVT-E

impossible scratch for just wiping it

Please be assured that our Spigen products are genuine.




Again, we've done manufacturing claim, but none of it consist of scratch caused by buyer after purchase as this product does not give a guarantee that it is scratch-proof.

Indeed, buyer should beware, as we do not allow refund/exchange due to buyer/user negligence as per our Terms & Conditions.

Furthermore out of everything, you're suspecting that we swap the product ? Come on, knowing you're one of our customer's forum buddy, we will never do that and that's not even possible.


Further argument/debate would appreciate if you can come back via PM, don't seem appropriate to see so many big images here.

This post has been edited by mstore1: Dec 2 2013, 11:52 PM

Edit: Problem only solved with replacement after posting proof here, else the seller is ignoring when ask for replacement/refund.

Edit as request by seller.

This post has been edited by Andrewtst: Dec 18 2013, 09:49 AM

That why I feel possible the item I get is a defect item or suspicious.

I truly hope mstore1 can do something on it. Such thing mstore1 can claim back but no by myself as I didn't buy it directly.

"If you do after service and replace faulty item. You will proof it by refund or replacement. " Please understand the very very initial reason as to why we reject your request is based on your very very first PM that insist us to refund/exchange due to you scratch it by yourself + you cannot accept the quality for such easily scratch.

Did you said you're being suspecious and claiming that it could be a defect ? Clearly don't have, please confirm your PM. Even on your same day posting in Note 3 thread you're not claiming it is a defect to your buddy, you're claiming merely because it scratch easily. Then comes all your posts here spinning it is a defect and your unit did not seal properly

"Such thing mstore1 can claim back but no by myself as I didn't buy it directly." It takes up some discussion from Spigen's officer with us when it comes to a claim, but in your case like we said you've already said you scratched it initially at the PM and just like we trust our buyers, we will not fail our trust from the supplier as well.




At the end of the conclusion, we hope you would acknowledge that:
Is our products genuine ? Yes, it is definitely genuine and no one can doubt it

Why is your unit seem like easy to open despite of the seal ? It may be caused by courier from the impact/friction in the compile bag when they deliver during the transit to your place or even to our place and their seal is just at the side - one only, not at the entire opening of the box

Did your forum buddy recommend you wrongly ? No, because he has been our long time loyal customer and exhibit extremely well self-quality and knowledge in Glas screen protector.

Is your unit defective ? Nope, because from your first post in PM until your last conversation in Note 3 thread clearly stated you have scratched it after you applied it

This post has been edited by mstore1: Dec 3 2013, 05:51 PM

Thanks for the replacement.

Appreciate much, this proof you got after sales service.

I will report back once I get the replacement and informed as I promise include Note 3 thread.

I post after 20 mins as I seen your status is online but no respond. I apologize if I post it up in too short timing where you haven't notice the message yet.

As for the scratching part, I did nothing on it beside wipe and the first reverse apply. I still believe on Spigen quality. I guess it just unlucky for both of us the initial copy probably already scratch by first place but I didn't notice it first and I though possible I scratch it.

This post has been edited by Andrewtst: Dec 1 2013, 11:30 AM

I can back this seller (mstore1) that he is only selling ORIGINAL products only. This seller does not do any hanky panky stuff by selling fake SGP products

Thanks mate, appreciate that & all the very best to your sales as well

This post has been edited by mstore1: Dec 3 2013, 02:34 AM

Hi, what screen protector do you have for nexus 5? Can pm price for nexus 5 neo hybrid case too? thanks

As promise by mstore1, replacement arrived in safe and great condition.

Appreciate much.



This post has been edited by Andrewtst: Dec 3 2013, 11:34 AM

Shame to see someone can't get over for his own mistake.

Received my case and glas in perfect condition awhile ago, thanks seller! Keep it up

This post has been edited by hellaboy: Dec 3 2013, 07:12 PM

I am with you on this.

This post has been edited by gohkokho: Dec 3 2013, 09:51 PM

If you both think reverse can scratch it, you both can try it and see it get scratch or not.

Don't be shitty because you never get a defective unit! And simply blame because don't know what actual happen.

Previous set I get don't even have Spigen original sticker like replacement one. The original sticker is exist on all Spigen product I bought. I never mention this as I feel no need, but now I need due to users simply point and shoot. The sticker is not there possible that set is defective set but leak out to market or whatever possibility.

Previous set: (No original sticker)


Current Replacement Set: (The original sticker is there)


I clean up the conversion because mstore1 request. This not means previous unit not defective.

This post has been edited by Andrewtst: Dec 4 2013, 12:37 AM

Dude, whatever man. We not talking about you anyway. Did we mention your name? Don't be perasan. You already got your replacement unit. Move along now. Don't create even drama. Kthxbye!

This post has been edited by gohkokho: Dec 4 2013, 01:10 AM

receive my item yesterday and really satisfied with the item



will deal again in the future for tempered glass.