beware...!!
someone maybe got cheated with this :

http://www.mudah.my/Htc+One+M7-24006131.htm

how much that lens? I guess 1k+

They will reset it, so do your backup before sending in

if you already enable google backup and restore feature on your phone..  everytime you rest your phone...

google will automatically restore/download all your apps to your phone from the google play store.  no need to install apps individually.

First time sent 8th October - They returned back to me on 24th October thru courier.

2nd time sent 29th October
Well, at the moment, no one can confirm BTS or KJ can fix the pink spot problem.

I suggest we don't send to them first until some one come and tell us "YES, now they can fix purple tint and pink spot at the same time!". Otherwise it will waste your time to resend 2 times. Or you may have to wait for long time to fix both issue.

are u in melbourne? cause my phone was working fine when i was there but it started to deteriorate with the hot weather in msia. XDA confirmed that the heat issue is what causing the camera sensor to fail badly with the purple tint which is why a copper wire is added to slow down the decay. those who got their lens fixed had the issue resurfaced after 2-3 months

Sayonara guys... Dumping this POS for a different phone. Good luck to all the purple camera sufferers.

Just got a 5S. My pants pockets love the smaller phone. Still having an S3 for my 2nd number. My HO is sent off to have its eye replaced. See how it goes if it gets repaired well then it will replace the S3. Otherwise... Gonna get rid of it cheap.

I feel the current trend with android phones and larger screens and higher resolutions are getting a bit absurd. Next year look forward to qHD and then qFHD with 500+PPI screens. Meanwhile batteries are not lasting any longer, and the entire package is getting heavier and heavier... At least the 5S doesn't remind me its in my pocket all day long.

Mine keeps on saying "unable to verify the offer for this device. Contact HTC support for further assistance."

Is it because I've unlocked the phone??

no la,coz my house using streamyx 384kbps only....very slow...

Same. Even more purple now i feel after upgrade.  HTC total fail 

Batt drain fast la after update..any tweak??

This time around, HTC is quick.

to those S-OFF users, does anyone here has successfully S-ON back the device? for warranty purposes. what r the steps needed to be done?

TL:DR version: Do an EECB (Executive Email Carpet Bomb) and get immediate 5-star treatment
Ok. Full story below.
My phone was purchased in May. After a while, the problem came up. Read a lot, updated to 4.2.2, etc. Even convinced myself its a software problem (because I also deal with sensors at work and know quite a bit about imaging systems). Not very happy with it and called up the hotline. Not very helpful staff, etc.

So I decided to do the best method recommended by consumer reports. Send an EECB to the top execs. One quick Google will find the email addresses of the top guns of the company (hint: try the contact us, corporate and investor relations pages of the company website). In this case, I emailed the CEO, Chairman, COO and several of the marketing VPs and execs. The content of the email is spoilered below.



The next day I received an email requesting for a phone number that they can call me with. I provided a number and received a call from their Customer Service agent. I don't think its the CS from Malaysia, as she spoke fluent English, albeit with an accent, and none of the Chinese-schooled retarded Manglish (Mangled English, not Malaysian English) that my initial contact calling the hotline got me.

She listened to my complaints and offered to collect my phone and promised to keep me updated. By now I have gotten a replacement phone, and thus I reluctantly agreed to send it in.

What happened next was not HTC's fault but in a way it is because they chose UPS as their courier partner. Needless to say, UPS was horrible, but that is UPS and not HTC's story so I will not tell it here.

The phone went and a week later returned. The purple tint was gone, but in came the pink spot. Not exactly pink spot but more like pink brush. It was horrible. The sensor was sometime June or July batch I don't remember exactly.

Giving credit when due, the same HTC CS called me numerous times throughout the week to update me on the status of the repair, and throughout delivery to the point I received the phone, and checked it. I did not even have to call back to complain that the repair was botched and that the problem persisted.

So again the phone went, and the CS updated me daily on the status. 3 days in, she called me and said that they will replace a new phone for me. It didn't matter to me because my phone looked brand new when I sent it in, so there is actually nothing for me to gain or lose whether its a repair or a new phone. Anyhow, I agreed, but I have to wait for another two days while they get the new phone shipped in, checked, and then shipped out to me. The next day I received another call asking me for permission to open the box, power on and check the new phone. Of course I said yes and asked that the camera be checked specifically. I received assurances that it will be checked and I will receive a good, working phone.

Three days later I received my phone. Again UPS caused the extra day delay which I'm not going to elaborate. The new phone came with a new warranty card, and everything checked out OK. The CS called me the morning after, and I replied with thanks that all is well, and the support ticket was closed.

In all, the entire saga took close to a month. But beyond that initial email, and having to deal with UPS, the HTC CS that I received was top notch. I did not have to call the hotline or initiate any contact. The CS agent was in touch almost every day to provide updates. It is only unfortunate that they chose to only have one service center in KL, and the stupid mistake of choosing UPS as their courier partner.

So I guess that this CS was a 2nd or higher level support agent. She was very calm, polite and emphatic throughout the entire episode. Of course in the beginning I was ranting quite a bit, but towards the end, there was really no reason to be rude. Except to complain about UPS to the highest degree possible.

Should anyone need access to the EECB email list, PM me. I do not wish to publicly post that here.

OKay now I wanna send my hp for wrrnty........manage to revert back to 4.1.2 with s-on and bootloader locked but tampered flag still there........

If I update to 4.3 using OTA will it remove tampered flag for good ?

It is best to share your steps here in case others want to send for warranty too