Outline ·
[ Standard ] ·
Linear+
Hardware white macbook stain issue, yellow icky stains on palmrest
|
edkwh
|
Jul 5 2006, 11:26 AM
|
New Member
|
Unfortunately, I am facing the stain issues on MacBook White 2.0Ghz. There are yellow stains at the trackpad click button. Called AppleCare and they asked me to bring the MacBook to the nearest service provider. Will bring it in soon and see what happens.
Hope Apple Malaysia follows the same policy as Apple USA and they'll replace the top cover.
Will keep things updated.
|
|
|
|
|
|
edkwh
|
Jul 5 2006, 11:56 AM
|
New Member
|
It has only been a week. Not using any hand lotions, dirty hands, too sweaty, etc. Even if I had those, Apple should have forseen those factors yeah? Apparently newer MacBooks don't have this problem anymore as they changed the plastic used to make the cover.
The AppleCentre operator said that she haven't heard any reports of this issue from Malaysian customers but she is not sure if her other colleagues have.
This post has been edited by edkwh: Jul 5 2006, 06:40 PM
|
|
|
|
|
|
edkwh
|
Aug 2 2006, 05:21 PM
|
New Member
|
Updates from me. Quite a while ago, I posted regarding my trackpad button that looked burned, with black spots. I sent my MacBook to one of the Apple Service Providers last Thursday. The engineer said it was the first time he encountered such issue. He just asked if I already contacted AppleCare and what they said about the problem. Then he said that a new replacement cover would arrive in 3-4 days time. I took my MacBook home and waited for them to call. They called yesterday and I went there today. The same guy was there, and I handed him the MacBook. After some 30-45 minutes of wait, he came out with the MacBook, with the whole top cover replaced, which includes: keyboard, palm rest, and trackpad. Apple has officially recognized this problem: http://docs.info.apple.com/article.html?artnum=304058So if anyone is facing this problem and it is bothering them, do contact AppleCare
|
|
|
|
|