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> Where can I lodge complain about Apple Service? Q&A

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quadcube
post Oct 24 2013, 12:32 AM

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From: Yokohama, JP


QUOTE(pineapplegrenade @ Oct 23 2013, 07:40 PM)
Blasphemy!!!

You , as Iproduct cultist should just send your Iproduct to your temple of Apple for resurrection and blessing. For cult member, the service is fastest among mortal realm. Your Iproduct will also be blessed.

You have commited a blasphemy. Repent, poor soul. Repend by buying new Iproduct.

Iphone 5s is recommended. Blessing sold separately.
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laugh.gif laugh.gif laugh.gif
quadcube
post Oct 24 2013, 12:34 AM

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From: Yokohama, JP


QUOTE(J2Tang @ Oct 23 2013, 07:35 PM)
Hi, Currently i experience some really bad service from an Apple Service Provider here in Sabah Kota Kinabalu.. They have delayed my repair and there is no update at all about my repair status i called them and walk in few times.. they say they will call me but i never receive any call at all. then i was questioning that i was waiting the call they promised but no one calling at all?

then the person in charge showed me his real bad attitude by yelling at me because Im asking the reason they promised me 10 days but now already 14 days and he telling me that my parts still in KL.. then i try to seek for a better answer why is this happen he start lost his patient and yell to me that.. "so what? u love calls? like this i ask my ppl call u everyday from now on to update u ur unit ok? or now if u not happy u can take it back.. i refund u ur deposit.. how about i give u apple department number in KL u ask urself la! or u want me to call them in front of you right now!"

omg.. i cant believe this happened on Apple Service Provider.. and i believe he is the supervisor already.. he is so damn rude to me and keep threatening me that if i dont like to wait.. take it back.. wth? they are the one told me 10 days and now they say they cant promise anything.. then i ask him normally this kind of case you guys take how long to fix it? he say at least 14 days.... then i ask why u say 10 days earlier? he keep on twisting and say it was 10-14 days then he start blaming DHL la.. Apple KL. bla bla. .. wtf.. i tot normally those service centre will directly say the longest wait in case anything happens.. then the end he give me so call "apologize" by saying : "ok fine.. im sorry for saying it 10 days? so what else u want?" he know that in our area here they are the only service provider..

so can i know what can i do? is this mean they are the only service provider we must take all their bad attitudes?
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dafuq?i'm about to send my mac in damai's service centre doh.gif
quadcube
post Oct 24 2013, 12:14 PM

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Joined: May 2009
From: Yokohama, JP


QUOTE(J2Tang @ Oct 24 2013, 11:40 AM)
then you good luck.. i think they will have no problem with high tolerance customer.. but if u ask more, they will definitely show you how they lost their patience
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hmm..then i guess i better bring it to KL myself to have it fixed

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