Pity TS. I got much better service from Sony when my Xperia had a problem with the digitizer. Walked into the Sony service center in my town. They said they didn't handle phone repairs, but would take care of it for me. The phone was sent off to the repair center, and I got it back in the promised timeframe. 3 days after I picked up the phone (working perfectly again), that service center and the repair center both phoned me to follow up and asked if I was satisfied with the repair. I was impressed!