Hi, Currently i experience some really bad service from an Apple Service Provider here in Sabah Kota Kinabalu.. They have delayed my repair and there is no update at all about my repair status i called them and walk in few times.. they say they will call me but i never receive any call at all. then i was questioning that i was waiting the call they promised but no one calling at all?

then the person in charge showed me his real bad attitude by yelling at me because Im asking the reason they promised me 10 days but now already 14 days and he telling me that my parts still in KL.. then i try to seek for a better answer why is this happen he start lost his patient and yell to me that.. "so what? u love calls? like this i ask my ppl call u everyday from now on to update u ur unit ok? or now if u not happy u can take it back.. i refund u ur deposit.. how about i give u apple department number in KL u ask urself la! or u want me to call them in front of you right now!"

omg.. i cant believe this happened on Apple Service Provider.. and i believe he is the supervisor already.. he is so damn rude to me and keep threatening me that if i dont like to wait.. take it back.. wth? they are the one told me 10 days and now they say they cant promise anything.. then i ask him normally this kind of case you guys take how long to fix it? he say at least 14 days.... then i ask why u say 10 days earlier? he keep on twisting and say it was 10-14 days then he start blaming DHL la.. Apple KL. bla bla. .. wtf.. i tot normally those service centre will directly say the longest wait in case anything happens.. then the end he give me so call "apologize" by saying : "ok fine.. im sorry for saying it 10 days? so what else u want?" he know that in our area here they are the only service provider..

so can i know what can i do? is this mean they are the only service provider we must take all their bad attitudes?

I'm not going in to retail. I direct walk in to their service centre at damai plaza named Machanics and owned by digital fortress sdn bhd. I go there with my friend also. she witnesses everything.

Ops sorry I wrongly read sadong jaya to subang jaya.. There is another service centre for apple products here? The machanics claimed to be the authorize service provider

Hmm but from what I search from Google and asked apple store. They only say Machanics by digital fortress o. Not sure. Highpoint. I tried to google highpoint and they claimed they are acer service provider?