Hi, Currently i experience some really bad service from an Apple Service Provider here in Sabah Kota Kinabalu.. They have delayed my repair and there is no update at all about my repair status i called them and walk in few times.. they say they will call me but i never receive any call at all. then i was questioning that i was waiting the call they promised but no one calling at all?

The person in charge showed me his real bad attitude by yelling at me because Im asking the reason they promised me 10 days but now already 14 days and he telling me that my parts still in KL.. then i try to seek for a better answer why is this happen he start lost his patient and yell to me that.. "so what? u love calls? like this i ask my ppl call u everyday from now on to update u ur unit ok? or now if u not happy u can take it back.. i refund u ur deposit.. how about i give u apple department number in KL u ask urself la! or u want me to call them in front of you right now!"

omg.. i cant believe this happened on Apple Service Provider.. and i believe he is the supervisor already.. he is so damn rude to me and keep threatening me that if i dont like to wait.. take it back.. wth? they are the one told me 10 days and now they say they cant promise anything.. then i ask him normally this kind of case you guys take how long to fix it? he say at least 14 days.... then i ask why u say 10 days earlier? he keep on twisting and say it was 10-14 days then he start blaming DHL la.. Apple KL. bla bla. .. wtf.. i tot normally those service centre will directly say the longest wait in case anything happens.. then the end he give me so call "apologize" by saying : "ok fine.. im sorry for saying it 10 days? so what else u want?" he know that in our area here they are the only service provider..

and i was pretty surprise on his behaviour so i questioned him that.. aren't you representing apple as their service provider? how come you can have such attitude to your customer? and he answered "no? i'm not representing apple? they are not the one paying me?" and i was really stunt by his attitude on that time also because of how irresponsible he was saying like he has nth to do with apple and they are 1 individual unit that not under apple but they claimed themselves big big as "APPLE SERVICE PROVIDER"

so can i know what can i do? is this mean they are the only service provider we must take all their bad attitudes?

BTW last night i already drop a case to apple regarding this issue.. and they gave me around 3 calls to keep on apologize regarding the experience i had from their service provider.. and they said that action will be taken agaisnt them as well.. and also they told me that they will continue to investigate what happened to the unit i put in for repair.

Update : this morning i received a call from Apple Singapore customer relationship officer, again they apologize first and they said that after the investigate on my unit, they found that the KK Service Provider just drop them the order on 22nd October 2013.. mean it was just 2 days ago and they already ship out the parts on 23rd October 2013.. i paid my deposit on 7th October 2013 mean that they have delayed about 15 days to order my parts in other way also meant they forgot to order my parts.

They are the one forgot order my parts i was so surprise how can they still sounds big and say that that's DHL problem and Apple KL problem custom clearance etc? they even dare me to call Apple KL and ask myself in fact, they just got their tracking number at the same day.. what an actor.. now the truth unveiled that they forgot to place order for my parts and apple promised me will still investigate my case and let me know what will they do.. i will try to keep update the case as i can..

This post has been edited by J2Tang: Oct 24 2013, 11:38 AM

yes i would love to do that.. but then i think i will just have to ask for refund and get back my unit that not fixed.. and the problem still doesnt solved.. sob sob..

Sure.. it was Digital Fortress Sdn Bhd..

Their apple retail shop here was Technocrats.. Suria Sabah & 1 Borneo

Their service centre located in Damai KK named Machanics..

and the rude person named Charles and i think he is already the supervisor.. because i was talking to the receptionist girl earlier.. and i start asking why is it delay and how come all these happens without any updates? then the lady go inside can ask Charles come out talk to me.. btw.. the lady at receptionist also kind of rude when talking..

yes i do.. and i called them.. they also dono how and keep transferring me around the world.. the malaysia apple hotline was not senior enough to solve this kind of problem they claimed.. then they transfer my call to ireland 2 times and australia 1 time and china 1 time.. i dono what they trying to do.. then the other countries apple ppl say that.. they couldnt handle my case cause im not from their region so they ask me call back malaysia.. then i call again.. start all the explaining from begining.. then they say ok pls hold on.. then i reach ireland again.. LOL i was like omg..

Lol my Mbp already no more warranty. I sent in to pay for a repair. Maybe no warranty so they treat me like dog.

I'm not going in to retail. I direct walk in to their service centre at damai plaza named Machanics and owned by digital fortress sdn bhd. I go there with my friend also. she witnesses everything.

Bro. I'm saying the service provider here at Sabah Kota Kinabalu

Ops sorry I wrongly read sadong jaya to subang jaya.. There is another service centre for apple products here? The machanics claimed to be the authorize service provider

Hmm but from what I search from Google and asked apple store. They only say Machanics by digital fortress o. Not sure. Highpoint. I tried to google highpoint and they claimed they are acer service provider?

Such thing can lodge police report?

Okay will call and ask tmr

Lol.. Finally lodge a report with Apple and they promised to investigate on the problem I facing. And they are very surprise with the service provider attitude that I receive as well.. Lol

flaming his shop reutation? im just telling the truth on the service i got.. and there is witnesses there as well..

no.. they are directly from their HQ in Damai.. Digital Fortress is their head company.. and their service centre also here as well..

oh ya.. i forgot to update that.. i feel weird and ask him how come he can so rude to apple user.. aren't you representing apple to service us?

he says : "no. i'm not representing apple. apple doesnt pay me okay?"

i was stunt..

i mean i was stunt by his irresponsibility on saying such statement that as an Apple Service Provider, they dont represent apple..

then you good luck.. i think they will have no problem with high tolerance customer.. but if u ask more, they will definitely show you how they lost their patience

i would do that also if i know they will behave like this earlier