Sorry I have no time to go through if this has been posted, but I think I really need to share it here so that everyone is aware that Citibank is refusing to waive annual fee this year.
This is what I posted on their Facebook:-
"I believe that many have faced the same problem with Citibank, on their latest decision not to waive any annual fee. This is totally unethical considering the fact that they have made many promises when I questioned on the annual fee for the past few years. They have been committing to us that they will waive the fee as long as we call in and are actively using the card, so far no problem. This was also one of the main reasons I have not cancelled my card, as they have made all these promises. Moreover, I spend a lot as this is the only card I’m using. However, this year they decided otherwise, probably due to narrowing margin and they pass the cost to the customers. This is real nonsense. I don’t think any of us should give in to this.
They called me to explain all those nonsense and justification on how good is my Citibank Premiermiles card, treating me like an idiot who do not know the competition. Told me all those benefits compared to other banks, again downplaying our awareness that many other banks having similar or better benefits. Offered me 50% off the annual fee. Offered to convert my Premiermiles card to other life time waiver points earning card. My answer to all these is a big NO.
Eventually they agreed to waive the annual fee and I will transfer all my miles and cancel the card immediately. Shame on Citibank. I think all victims out there, you should lodge a report on them and go hard to the social media to spread their unethical business practice. Stop applying Citibank card unless you wish to pay RM 600 per year (i.e for Premier Miles)."

This post has been edited by msa9696: Jul 16 2014, 10:00 PM

Bro, thanks for your valuable feedback and I enjoy reading lots of your posts. I fully understand all the T&C and definitely aware that Citibank is not obliged to entertain my request, neither do I think I will be able to take any action against them. However, having used their cards for many years and it's true that their officer always informing me that it's as simple as just a call and implied that a waiver is almost certain, I have never thought of changing my card as I just want to be convenient and stick to one card. In fact I only use Citibank Premiermiles, though not spending a lot, but at least I spend more than 40k per year, not a lot, but I still spend. RM 600 annual fee is indeed a lot to me. I have spent much more last year than previous years, past few years waiver was indeed just a call away, but this year I went through a lot of hassle and many calls made, many arguments, to get that waived and I was "warned" this time that waiver is going to be very "subjective" and at the mercy of their absolute discretion. Well I learnt a lesson and going to transfer all my miles to airlines, guess it's time for me to start changing cards now.