In a situation like below:

1- Went to a handphone shop, swiped my PBB credit card, intended to make the transaction into 6 months instalment, however the sales assistant made a mistake when operating the CC terminal

2- the transaction went through, I received a call and SMS from PBB, however, the receipt did not came out from the shop's CC terminal

3- merchant bank is the same as my card issuer bank (PBB), they have called PBB requested to cancel the transaction, they claimed that cancellation has been done from PBB operator end

4- I called PBB separately to double verify, but the transaction is still in pending

5- Shop said they were unable to cancel the transaction from their terminal, they showed me all the CC transactions made today, my card wasn't listed, according to them, they can't make the settlement for my transaction

6- According to PBB, the transaction will be cancelled if the mercant has not made settlement within 10 working days

7- Shop issued me a memo detailing the situation, they will follow up with bank the next day. So, card swiped but cannot take the phone back home

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anyone here had a similar situation before? I encountered one time before but the shop was able to cancel the transaction, but not this time.

anyway, can the shop proceed to make settlement without a signed receipt?

will the transaction be posted to statement when the transaction is still pending?

the ambiguity part is: can they make settlement under this condition?

This post has been edited by PhakFuhZai: Jun 13 2014, 10:37 PM

called PBB CS just now, they have confirmed the transaction has been cancelled

Am wondering is this SC Cashback Gold Master offering any waiver for the annual fee?
According to the sales which approached me last time, she said that it can be waived, but no details are mentioned in the website

https://www.sc.com/my/credit-cards/goldcard/gold-card.html

HLB supplementary card

but I am not sure