Its a matter of courtesy, if they can't mingle then they should reject the client's offer to take them for a dinner treat at the end of the audit job. But they attended anyway. Anyways, I been an auditor for quite some time, i felt it is ridiculous if one can't even have a friendly chat with the client. This reflects professionalism and ease the tension. Shows that the audit assistant is able to justify his worth (ie RM3k a month) by showing that he is not only capable of doing his job but also a good communicator. But so far i seen none of that.
I can understand if they stay quiet and let their senior talk when discussing about job matters but when client givees them a dinner treat, talks to them on a professional level, like asking them how they find their work? how is the travel to the client place? they prefer to give one word answers, and let their senior talk, just shows they don;t have what it takes.
Which is true these days in the corporate world. In my MNC days, the company hires management trainees as young as 21, and during their trainee qualification, they are not only required to be proficient with their work but they got to show they have good communication skills, able to rub shoulders with the colleagues. Truth to be said, I have personally seen some of the trainees failed in the case of communication and this particular MNC gave them low scores, force them to leave.
So to be fair, with pay of RM3k, they should show their worth.
By the way, Sarbanes Oxley Act is only applicable to American companies.
Another problem with audit assistants these days, is their level of proficiency at work. Asking client questions is one thing. But if they keep on coming back every 30 minutes and bombard client with questions, the client can't do their work. I don't see EY auditors doing this. At my time with another MNC, the EY auditors accumulated their questions in one go, and give you sufficient time to clear the issues. Unlike PWC, before I could even clear the issue, every 30 min an auditor will come to me and ask for this and that. Look, even you said you never done a job of an auditor, so I don't expect you to understand. There is no way you can prepare every schedule for the auditor, they are bound to have furtehr queries. I have clear their queries for 5 years and they keep asking for different things (besides the same old repeating questions tehy ask..which I have prepared beforehand). Also, I have my own work to do, I can't just freeze my work to wait for them.
You got to understand the client's job, when they close their accounts on 31 Dec..its like a given one or two months later, the auditor comes, I don't have so much time to prepare real time info for them. I got my other work to do, I got to report to regional office, do my analysis, close journals, do documentation, etc.
The trouble with auditors is that they don't understand the client sentiments. They think its all abotu them but they don't see that the client is busy with their own job too, the auditors tend to blame the client for not being efficient.
appreciate all the advice and information that you have shared about audit assistant these days in terms of how they do their work,socialising skills,etc.
these are important insights into the work of audit assistant these days from the client's point of view.and also how client perceive audit assistants these days