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Credit Cards Standard Chartered Bank Credit Cards V3, Let's talk about SCB's credit card here
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MyWifeCar
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  Oct 22 2013, 05:01 PM
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What's there left with SCB CC as a customer for 5 years?
- They removed the 5x reward point for oversea spendings.
- The reward items are getting lesser and lesser, the latest addition is last season Liverpool jersey.
- No more MAS airport lounge access.
- They hike up all the points requirement for item like PS3 etc.
- They promised to revamp the reward program by Q1 this year, now is already Q4. I don't see anything at all...
The worst thing is, already complaint via multiple channel.... yet still the same.
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MyWifeCar
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 Oct 22 2013, 05:23 PM
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QUOTE(shoppingqueen_82 @ Oct 22 2013, 05:13 PM) used 10k points to offset the RM 50 service tax in early August....till now still have not received....called and emailed to complaint...also no action. always says will get back to me within 3 working days, but end up nothing You should try using their online feedback form. I think they have a super smart "rant" checking system, because after you voiced out all your frustration, and the system prompt a system error after you click "Submit". I laughed after that, what else can I do? I wrote a very "nice" feedback to them, but guess they are just numb to all these from their existing customers. They were very prompt last time, not sure what happened to them now. Maybe they need a major re-org? |
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MyWifeCar
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 Oct 23 2013, 06:54 AM
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QUOTE(shoppingqueen_82 @ Oct 22 2013, 07:01 PM) i did filled in the online complaint form, 3 times and still getting nothing. SCB is pretty 'useless' now  Better stop doing it, you'll boil over it. Capture a screen shot and just send it over via email. |
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