Just called up and the operator said he had sent my waiver request and asked me to check back 5 days later via internet banking. I am not so sure if the waiver request is as good as it is waived but the operator sounds like no problem to get mine waived.

What does the operator said to u?

Then u shold try again and speak to the operator. I did the key in card number process too and after i failed twice, was route to the operator. The operator process my request no question asked.

Hope this help.

I am not sure whether the request is a guaranteed waiver, but mine was waived.