QUOTE(victorywp @ Nov 2 2013, 10:54 AM)
i think it depends on the cs or on us (customers). my wife faced no problem/question from the cs cancelling her standard chartered card. but i were unable to cancel my card for 5 times. the last time i tried to cancel, they offered me rm50 to offset my gst and rm11k for 0% balance transfer for 6 months. so until now i still keeping and using the card.
QUOTE(preego88 @ Nov 5 2013, 09:04 AM)
got a call from SC bank yesterday
REMINDING me that my platinum business card has no more cash rebate 0.5% offer 6 MONTHS ago!!!
i look back at my statements , YES it has nolonger pay me 0.5% eversince god knows when...
I say y bother REMIND after this long, they say they want to offer me other bank card!!
WHAT A BANK FULL OF SHIT AND LIES...... NEVER TOUCH BANK CARD FROM THIS BANK ANYMORE!! That's me!!
BTW WHOEVER TRY TO ENGAGE THIS BANK MIND YOU, YOU WILL NEVER BE ABLE TO REACH THEIR CUSTOMER SERVICE AND NEVER BE ABLE TO CUT YOUR CC IN THE FUTURE.
WELCOME TO ONE WAY STREET....
actually they stopped the 0.5% cash back and points system together around 1 year ago. but then they resumed the point system but maintain abolishing the cash back.
for my case, after keeping the card for nearly a year (a few months before my next gst charge), i tried to terminate the card with the reason that the card has no longer benefits me since the removal of the cash back. they counter offered me a 0% balance transfer of rm11k for 6 months and rm50 to offset the gst to keep me as their customer. so i took the offer and remain as a customer for another year. however, my wife did the same thing to terminate her card and the cs just terminated for her immediately without any questions or counter offer to ask her to maintain her card.
so i think it depends on the cs (whether they feel like counter offer you) or on us (whether we are heavy user of the card) in order for them to offer us with something.
anyway, i really dislike them removing the main features of the card making our business platinum become a total useless card.
This post has been edited by victorywp: Nov 5 2013, 11:36 AM