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 Samsung Galaxy Note 3 - Official v7, 3rd gen of the best phablet ever!!

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vinnilaa
post Oct 7 2013, 07:31 PM

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Hi, did anyone receive call from 03 21650400? I received miss calls from this number. Apparently, it is from Samsung to confirm your warranty...
vinnilaa
post Oct 8 2013, 12:41 AM

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After updating, suddenly I realised that there is this purplish line at the corner of the screen. do u guys have this problem??
vinnilaa
post Oct 8 2013, 12:42 AM

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QUOTE(vinnilaa @ Oct 8 2013, 12:41 AM)
Attached Image

After updating, suddenly I realised that there is this purplish line at the corner of the screen. do u guys have this problem??
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Wah... just realised, the purplish thing cannot see. I think something wrong with my screen. Aiya...
vinnilaa
post Oct 8 2013, 10:10 AM

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The corner of my screen has the purplish smear ever since the update. Anyone has similar problem? upon checking in the xda developer, there are some Samsung galaxy phones experience the same problem within a few weeks of buying
vinnilaa
post Oct 8 2013, 10:19 AM

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QUOTE(edison1437 @ Oct 8 2013, 10:13 AM)
obviously defect..... sweat.gif

if opening a full colour photo also the same?
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it is only obviousin a light Or white background. Dark background not obvious
vinnilaa
post Oct 8 2013, 03:58 PM

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QUOTE(perror @ Oct 8 2013, 12:22 PM)
I had this on my S3, It has nothing to do with the update. This indicates a display problem and the purple smear will continue to grow. From my experience with my S3, your screen will start to have purple spots all over within the next day or two and eventually the whole screen turns darkish purple and fails.

What I understand from this issue is it seems to be related to humidity making it's way into the screen ultimately causing the failure. Typically it starts from where there's significant amount of heat being generated. On my S3, it starts at the bottom left, which is where the Exynos CPU is. There is a thermal patch that sits on top of the Exynos CPU and subsequently transferring the heat to the screen, ultimately causing it to fail. The bit marked in Orange below contacts the screen via a thermal patch:

user posted image

Seems like a common problem and sad to see it's still occurring on the Note 3. Strangely enough yours occurred at a location where there's no significant heat source other than the charger circuit.
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Which Samsung Service Centre is the best?? I bought mine from Samsung Gardens...Do u think it is best for me to bring to the shop where I bought it or go to Samsung Service cEntre??

I can't afford to wait long for the phone to be repaired as I use my Note a lot for work. Without Note, I am a disorganized woman sweat.gif
vinnilaa
post Oct 9 2013, 04:58 PM

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QUOTE(vinnilaa @ Oct 8 2013, 10:10 AM)
Attached Image

The corner of my screen has the purplish smear ever since the update. Anyone has similar problem? upon checking in the xda developer, there are some Samsung galaxy phones experience the same problem within a few weeks of buying
*
In regards to the purple smeared stain on my screen, the stain was spreading wider within a day. I brought it to Samsung Service Centre in One Utama and upon checking the technician said that the LED is cracked inside. I didn't see any visible crack on the screen and I don't think it is caused by any fall. Apparently, if I leave it, the stain will spread and eventually the screen will go dead. According to the them, I must have pressed the screen hard till the LED cracked inside rclxub.gif Seriously!!!!

Since the screen is not under warranty, I have to fork out my own money RM680 to pay for the damage... I tried to argue it doesn't make sense for a new device to be so flimsy and as a user of Note 1, Note 2, Tab 7.7 and Note 10.1, I know the quality is not that bad. But, they can't do anything.

I had no choice but to agree to change the screen using my own money. The device can be collected after 3 hours. So, I will be going back to collect my device later.

Anyway, advice to all who prefer to use the phone naked, please spend a bit of money to buy a case such as otterbox. As for me, I am going to sew a pouch with thick sponge to protect my phone... doh.gif


vinnilaa
post Oct 9 2013, 05:15 PM

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QUOTE(emy_xvidia @ Oct 9 2013, 05:07 PM)
it's covered under the warranty but they have the right to reject it if physical damage is found on the screen.
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There is no physical damage on the phone and they did not mention there was any. Since, I needed the phone very urgently, I didn't want to argue much as I know that these technician and customer service are just workers who does what is stated in their SOP.

After collecting my phone later, I am going to write to Consumer Rights and Samsung Malaysia about my experience and let them deal with it. whistling.gif
vinnilaa
post Oct 9 2013, 05:22 PM

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QUOTE(joytest @ Oct 9 2013, 05:12 PM)
I think vinnilaa is the first recorded phone dropper....that could have caused the crack.

At least we know the screen replacement price.
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Nope, I don't think that caused that damage... damage only appeared after I did upgrading. Furthermore, I dropped it from calf level with anymode casing and wooden floor. It doesn't make sense for the damage to appear after 2 weeks. Furthermore, I have dropped my Note 2 and Note 1 at a higher level on a harder surface and also from stairs where the Note practically flung from my hand... there was no problem, only scratches on the sides... so, I still think that fall didn't cause the damage...

If that small fall really caused it, I would say the Quality of Samsung Product is getting BAD!!!

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