QUOTE(Chaud @ Nov 18 2013, 02:37 PM)
yup...since the month of october..
TLG service seems like getting teruk ady

QUOTE(cute_boboi @ Nov 18 2013, 02:49 PM)
First time is damaged part. This is quite an obvious production fault and very easy to see it is not trying to fraud them.
Submit several times to Lego.com, no response

FB chase few times, only respond

Finally they mail to Kuala Lumpur.
» Click to show Spoiler - click again to hide... «
2nd time is missing part. No response. I don't bother, just get from BL.
very sorry to hear about this.
So far i have requested a couple of times, response is very good. parts sent out quickly and definitely get the item in <2 wks. But my friend told me if you always request, sooner or later they will ban you.
but then again normally if i have the part liao, i dont bother to request la. Or so happen I am also BL-ing, then just add the part in if the seller also got stock the item...