I have a problem which I can't solve for a week. My wifi n internet connection was alright for the passed 6 months. On VIP5, L7 Dlink 614 router.. but slightly more than a week ago suddenly my wifi connection keeps dropping. Besides that, whenever I can connect, my internet speed is very slow, only touching 1000kbps DL / 250 UL. But if I connect with LAN, I can get the usual 5Mbps speed.

How to troubleshoot?


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There must be a way to use the lousy router!! I've changed from channels to channels but still the same. But more depressing as I go on... now I want to reset back to factory setting but I can't get my password right (or is it my username)?

username is XXX@unifi or XXX@unifi.my?
I have been to https://occ.unifi.my/HSBBCustomerPortal/HSB...erPortal.portal?
and click change service password. I received the sms, but still using the old password (which I don't know what it is)...

I've tried the 8 digit numbers on the sticker found under the router, but still can't connect.

Luckily I've made a backup of the settings before reset it. Is there anyway to look at the backup file to find the password?

Thanks jovial...
I don't know what I did, but at least the wifi internet connection is back to normal. I'm getting my VIP5 speed on wifi and on LAN cable as well. All I can say is now I'm on channel 11, bgn setting, 20MHz... which was my previous setting anyway before it got into problematic.

Prior troubleshoot, I have tried other channels, used my S4 to scan for neighbors' channels and try to use something other than those they have been using.. changed to just B & G, auto 20/40Mhz.. nothing works.

After all the above I tried reset to factory setting but couldn't get the password working. So I restore from the saved config settings. And suddenly this morning, it started working.

But in my experience, I think we should have a gathering of signatures, to complaint to TM that Unifi users should get toll free CS calls just like streamyx users. I also don't like the fact that they will charge RM50 for us seeking help.

Try login using
username: operator
p/w: h566UniFi