Summary:
May 20 (Tues)- Car sent to CoSE at 8.20am, called in evening (picked up after several calls to the SA direct line), told me workshop still finding the leakage point, takes time as they need to dismantle the seats & carpets.
- Also told me that they will focus to fix the water leaking issue first before looking at the missing 'O'.
- Promised to call back but never did.
May 21 (Wed)- Still no call from SA, so I tried to call him several times again.
- Finally got him in the evening, he told me leakage point is found but it's at front side, so they need to dismantle the dashboard in order to access the leakage point and re-seal the leakage point.
- And they only assign one mechanic per car thus he could not advise when can I get my car back.
- Also all replacement cars (RC) already given to other customers, so they cannot get a RC for me as well.
May 22 (Thurs)- I was busy with works, did not call them. And he did not call me also.
May 23 (Fri)- I called him at 8.10am, managed to get him during second attempt.
- Leakage is re-seal, in process of installing back the dashboard.
- Promised to call me back if there's any update.
- When asked about the missing 'O', he's not able to answer me.
May 26 (Mon)- I called the SA several times from 8.15 to 9am, did not pick up.
- Finally he called me back around 9.30am, informing that the dashboard has been installed back.
- But the factory sent the wrong carpet set (Preve one instead of SS) to CoSE, thus he needs to arrange for another delivery from factory.
- So most probably not able to collect today.
May 27 (Tues)- The SA called me around 9.30am, informing that the car can be collected today after 4pm.
- Collected car at 4.45pm. All carpet has been changed to new one
- However radio, trip meter all being reset already (guess they need to disconnect the battery before dismantling the dashboard).
- SA informed me that the factory will send a new boot lid to replace my car one rather than just the 'O' letter/
- However the part has not arrived, so he will call me once it has been arrived & spray painted.
- Then I will need to go back one more time to get it replaced.
- I pray that the water leakage has been rectified once and for all...
- After returning home and as I was putting my coil mats on top of the carpet, I found that one of the anchor seat cover (see picture) was loose.
- It seemed the mechanic had broken it when dismantling the seats. It's quite easy to be broken as it is made of plastic material.
- That means I will have one more part to claim
So to all SS members, please check if you have any wet carpet, you may have the leakage problem too...