QUOTE(benny888 @ Oct 13 2013, 05:56 PM)
Nephrite is right. Always be polite to those service staffs. Never complain n criticize/condemn the phone . Just be frank n tell them nicely your problem.
These service center guys listen to all customer complains the whole day. No one will go n praise how happy they are with the phone. They are human beings and a kind word will help them to serve you better.
I have seen several nasty customer at HTC n Samsung centers before n seriously I get irritated by the way they talk .
worked in phone line before. These service center guys listen to all customer complains the whole day. No one will go n praise how happy they are with the phone. They are human beings and a kind word will help them to serve you better.
I have seen several nasty customer at HTC n Samsung centers before n seriously I get irritated by the way they talk .
and yes some customers can ask very very annoying questions..
and all they want is quickly get the phone back while claiming warranty.. thats why i always push them go directly to service center.. when they go argue back and say "you just dont wanna take the responsibility, dont you?"
i tembak them "no sir, its not that.. if you want to get your phone back ASAP. its best to send it directly to service center. if you send it through here, we'll have to wait for the dispatch team to come over once every few days. that is why it takes 1-2 weeks to get your phone back"
summore got 1 time, 1 customer even asked me if there's an app to weight something. lol?
example: put a box on top of the phone screen and it will tell you how many grams/kg it is..
QUOTE(teckyang97 @ Oct 14 2013, 09:15 AM)
did you dropped it into the water or something? were the paper slip under the flaps pink?This post has been edited by mafioso: Oct 14 2013, 01:09 PM
Oct 14 2013, 01:06 PM

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