http://pocketnow.com/2013/09/13/htc-one-ca...medium=facebook

next update will fix the purple tint..

try go to setting n select location.. untick 'Google location services'.. this setting my HO battery last longer.. 21hours, 3.25 hours SOT.. left 30%..

exposure : 0
contrast : +2
saturation : -1
sharpness : +1
iso : 100/200

can anyone try this setting for their camera and face to your palm.. see if purple tint gone? mine improve a lotttttt for this setting..

bro, how to arrange UPS pickup service? mine got purple tint issue..

who manage to fix the camera issue after sending phone back to HTC service centre?


This post has been edited by mytaffeta: Oct 16 2013, 03:18 PM

i just chat with them, they can arrange for courier
but i think will wait for update, no rushing and my spare phone is blackberry.. cant use with microsim

16:02:31 [Faiz] :
may i ask if you could arrange for courier service?

16:03:03 [Sayeeswary] :
Sure.

16:04:03 [Sayeeswary] :
I can arrange the courier service for you, may I have the full address, Mr.Faiz?

16:05:40 [Faiz] :
how long your technician takes to fix this phone? my work also depending on this phone, so i need to know.

16:06:14 [Sayeeswary] :
Our normal repair process is three to four working days, Mr.Faiz.

16:06:38 [Faiz] :
which mean i can get back my phone within a week?

16:08:05 [Sayeeswary] :
That is our normal repair process. So may I have your address?

so how, have you sent ur phone? does they fix the camera or still same?

This is the 'tutorial' i got..

Dear
Thank you for contacting HTC.

We understand that you have a concern on your HTC One which have colour tint issue on the pictures that taken in the low light.

We do apologize for any inconvenience that has caused, we are glad to assist you with your concern. In response to your query, we would like to recommend you to first follow the troubleshooting steps below:

1. Ambient Light conditions: If the pictures were taken and camera was used at dim or dark environment, the bright pattern and dots will be easily discovered due to the dim or dark environment, kindly adjust the ISO to lower level to reduce the noise.

2. Device Temperature: If the symptom could be discovered at bright environment, it might due to the high temperature of the device, kindly stop any operations at the moment to cool down their device and try to take pictures later again.

3. Excluding the two criteria above, if this symptom could be discovered still, we would like to recommend you to perform factory reset step on your phone which could help to isolate the issue, kindly follow the steps given below :

(i) Factory reset

1. From all applications go to " Settings ".
2. Tap " Backup & reset ".
3. Then choose " Reset the phone ".

Before proceed with the factory reset, we would like to advise you to back up your data first because factory reset might cause you to lost all the data in your phone. You can visit our official website to download the HTC Sync Manager to backup your data to your computer. This is the website address and the steps :

1. Go to www.htc.com/sea website.
2. Choose Support then scroll down and you will see " HTC Sync Manager ".
3. Click on " LEARN MORE " after that you will see HTC Sync Manager instruction and also to download.
4. Click on download and follow the instructions to do complete backup.

If the step given above does not solve the concern, kindy send in your phone to our service center for further assessment where our technician will also check on the Power button issue on your phone. The normal repair process is three to four working days, you could walk in to our service center or collection point to send in the phone for assessment or else you could contact us back for the free courier service. Information given below are our service center address and their operating hours :

Berjaya Times Square No 1 Jalan Imbi, #07-45 55100 Kuala Lumpur
Monday to Friday : 10.00 AM to 7.00 PM
Closed on Weekends and Public Holidays

33-CM04-CL01, Prangin Mall Komtar, Jalan Dr. Lim Chwee Leong, 10100 Penang
Monday to Sunday : 10.00 AM to 8.00 PM
Including Public Holidays

Should you require further assistance, please do not hesitate to contact us again.

Have a nice day!

HTC
Hotline: 1800 88 9855
Hotline Operation Hours:
(Monday to Saturday) 8:00AM-8:00PM
(Sunday) 9:00AM-6:00 PM
Website: http://www.htc.com/sea

Sincerely,

Sayeeswary

HTC

it is one of the known issue, i read it before i bought this phone.. probably he got a lemon unit bro, so chill..

for example : https://community.optus.com.au/t5/Mobile/HT...HELP/td-p/50108

found something interesting regarding the camera issue..

sos



This post has been edited by mytaffeta: Oct 17 2013, 09:00 AM

Your get ur phone back after 4 days? Cool! The purple tint camera persist or permenantly resolved?

good to hear that.. i'll do the same as you wall-in to BTS SC as well..

do you have antutu software..? that software can stress test ur phone and heat the phone.. that can be used to try your camera too if its really fixed..

opsss someone posted already..

This post has been edited by mytaffeta: Oct 22 2013, 03:34 AM

cant agree more on this.. if they manage to fix the camera issue, i am super proud to own this phone..

yeah.. im ex-bb user too.. still have my blackberry in my closet, collecting dust.. lol!

understood.. since most of forumer here didnt get back their phone after 4 weeks in SC, so thats y im holding on for now.. im relying on my phone to do my work.. but i still will send later..

http://forum.xda-developers.com/showpost.p...&postcount=2355

mine is 1- st vd6869(1.0) cinesensor 2013-05-09 but still having the purplish.. compared with my friend's One (rooted and on 4.3) he 3x worst than me..

yours sent and perfectly repaired? still monitor and waiting, 3-4 weeks quite too long for me..

keep us updated bro..