Hey just wanna check with u is this normal with my camera ? Just realise that the light is sorta like x shape during taking photos


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This is another sample of my camera shot


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i shall go and try later
happy mooncake festival !!

just realise mine also purple tint :|
owh well, but enjoying the phone overall ~

Boom is really Boom Boom Pow XD

okay la i will send to them soon d ~
can see the purple flare quite obvious.
but can pick up also right ?

whats the documents needed for warranty claim ?

Dear ,

Thank you for contacting HTC!

We understand that your device having purplish appearance on camera. We are sorry to hear that, rest assured, we are more than willing to assist you.

We would like to provide you few steps which has chances to solve your problem with your phone, these are steps that we would like to advise you to try :
(i) Soft reset
1. From all application, please go to " Settings "
2. Tap on " Power " and uncheck the " Fastboot "
3. Press and hold the “Power” button, and then tap “Restart”
4. When asked to confirm, tap “Restart”

(ii) Safe mode
1. Press and hold the power button
2. Tap on 'RESTART' then wait until HTC LOGO appear
3. After you see the HTC LOGO appear just press and hold the volume down button until you see the home screen
4. Then 'SAFE MODE' word will appear left bottom of the screen

You can perform hard reset on the device. After a hard reset, the device is restored to its default settings—the way it was when you first purchased it and turned it on.
Any applications you installed, data you entered, and settings you customized on your device will be lost. Only the operating system and other pre-installed applications will remain.
1. Press HOME > MENU, then tap Settings.
2. Scroll down the screen, and then tap Storage > Factory data reset.
3. On the Factory data reset screen, tap Reset phone and then tap Erase everything.
Note: Factory reset will not erase the data and files that are on the storage card or SD card if any.

Besides, regarding your warranty claim concern, HTC One model will considered under warranty for so far since it has been launched ot more than 1 month.
If the above information unable solved your issue, we are able to arrange a free courier pick up for you as well.
Kindly provide your full address to pick up your device and please be noted that there will be a diagnostic fee RM 80 if your device consist of physical damage or liquid damage.

For further enquiry, do feel free to contact us.

Have a nice day!

HTC
Hotline Operating Hours:
Monday to Saturday: 8:00AM to 8:00PM
Sunday: 9:00AM to 6:00PM
Hotline number: 1800-889-855
Website: http://www.htc.com/sea


Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

CK

HTC


I guess this is the typical copy and paste solution they reply to their customer :|

Nice glass protector =)

They closing for good ?

tot of sending in on monday itself :S

just checking , the SIS kelana still around ? coz i saw some forumer say it closes already yesterday. :S

Hi guys ,how to check the HTC one camera module number ?

shall see your progress, if they repair within next week as promise, i will also make a visit there.

just bring your phone only right? need other stuff ?