it was HDBlog, italian blog, they say its "official" but don't cite the source. to date there's no real confirmed official response from HTC.

No problems, we all sharing opinion here. Even myself, I hope HTC can solve my issue, I just want a good, functioning phone as HTC advertised.

So far, HTC One is the best feeling phone in my hands.. iPhone 4S, 5, Note 2, SGS 4, all don't feel as good as the HTC One. Xperia Z is just oddly wide in my hands.

Lumia ar? Too bad doesn't run Android. WP8....wakakaka.. i won't touch it with a ten feet pole.

Even with casing the HTC One still got the curve.

This is how it SHOULD look, or in person this is how it looks. The sky is black, the lake is black


This is how MOST of my pictures look like, a purplish tint on it


I took 30 snaps, only one came out alright, and that's the first one.

One guy says rumor, one guy says HTC made a statement.

Please give the link to the source of this statement made by HTC. I do not believe HTC said anything other than keeping their mouth shut cause its really a problem and it seems it can't be solved.

Stop spreading rumors la and make it real. Mislead people leh.

Source not cited.



"In a statement obtained by Italian blog HDBlog.it, HTC said: "We recently received isolated reports of a purple colour that appears on the images taken with HTC One."



"According to Italian blog HDblog.it, HTC has acknowledged the issue and will be releasing a fix when it updates the phone’s software to Android 4.3 Jelly Bean in the near future. "



"According to Italian blog HDblog.it, HTC has acknowledged the issue and will be releasing a fix when it updates the phone’s software to Android 4.3 Jelly Bean in the near future."



"Italian blog HDBlog claims to have an email from HTC acknowledging the problem can occur if your HTC One's camera is faced with a "limited combination of conditions", a statement that HTC has confirmed to me today."



"Source: HDBlog"

"Now HTC has officially acknowledged the problem in an email reply to the Italian website HDBlog. The company says that the problem is caused by a specific combination of conditions and that it’s working on a software update to alleviate it."

With the exception of Android Origin, ALL of them cite their sources from one blog, and CNET claims to confirmed it with HTC, apparently. But as you can see, HTC DID NOT make ANY official statement. So it is merely a rumor mill that started off with HDBlog.it.

STOP SPREADING RUMORS.

I am a HTC One owner myself and I wish it was true that it is fixable via software but until HTC themselves make any statement, they are all just smoke and mirrors.

Win? We (with faulty cameras) are all losers here. I don't see how we can win if HTC decides to screw us over with a clearly faulty camera.

@aloy88

I think its screwed. Easiest way to test is go to a dark room and take pic with a little light source e.g. LED on air con, LED on PC etc.

HTC BTS "fixed" my camera. still same. I don't think they replaced anything. Waste my time, petrol, parking to go and come back.

I can understand if something goes wrong. But I cannot understand if after "repair" it is still wrong. Some more we are talking about a flagship product. If that's the best you can do, you can go eat sand.

I'm past flaming, I already filed Tribunal. See how it goes. Now just letting you guys know, if you buy HTC One, know what to expect.

Tribunal works according to people who used it, as long as you have a valid claim.

I filed it online.
http://ttpm.kpdnkk.gov.my/portal/index.php/en/

I love HTC One, frankly, I do, but it is unacceptable for the camera to be faulty. I won't take "macam itu punya" as an answer.

I filed online. I did an online inquiry before filing and they responded and say to proceed with filing. Bro, keep me updated on your proceeding, maybe I can use your case as referral that the product (HTC One) is truly faulty and I am not an isolated case and they should refund me too.

Hi man, my Tribunal filing already confirmed for hearing, it is 14 working days from receiving the filing.

They categorize my claim under:
"B01 - Perlakuan mengelirukan berhubung dengan barang yang dibekalkan iaitu mengenai sifat, proses pengilangan ciri-ciri kesesuaian bagi maksud atau kuantiti barang itu."


Please share the SOURCE of your news. Link please . I did not see HTC announce anything other than keeping quiet.

Dear korbin, you can file for tribunal at https://ttpm.kpdnkk.gov.my
I have done the same.

Please take note when filing tribunal, you file it against the company you bought it from. I think 3 weeks is unacceptable

Apparently somebody claim Red is problem free. Silver or black? Good luck.

Just an update for you guys. I bought from DiGi, filed tribunal on 23/09/2013, today their supervisor from the HTC helpline called me at 7.02pm and asked that I send my unit to Kelana Centre Point, which is SiS Distribution's office to get my phone fixed - which I will do so tomorrow morning.

My hearing's on 10th of October 2013, and if they do not fix it by then I will proceed with my tribunal claim, and I will claim for my money back as this is the 2nd time I am sending to HTC for "repair".

The HTC hotline supervisor asked me to send to SiS service center instead of Brightstar's Berjaya Times Square service center, which leads me to believe SiS's Kelana Jaya got a better service center?

Seriously, has anybody gotten their camera problem fixed by the SC? Or we all just banging balls here.

The party you purchased from, in my case, DiGi.

So don't expect any customer service until you want to bring them to tribunal court. When I called HTC hotline first time the female dog on the phone sounded bored and unhelpful. Her attitude basically was telling you "too bad, not my problem".

The supervisor who called me today was more genuine and interested in helping me. At the very least more sincere.

turn on camera, leave it face down on bed/table for a while (it will auto sleep, wake it again). after 2 to 3 cycles of camera sleeping, then you test if the purple tint is there or not.

bought July end.

Tribunal law is that you file claim against the party you purchased from. You can file claim against anybody you like, I don't care.

I don't know about foreigner & tribunal.

This post has been edited by Jason: Sep 26 2013, 09:54 PM

try harder. works for me. make sure all your popup blocker and funny scripts off.

No use. Don't waste your time just file tribunal.

doesnt matter..can file tribunal. you trying to find reasons NOT to file tribunal? Up to you man.