Can be fixed, problem is nobody but HTC can open it easily because ONLY HTC has a special tool to open it. Go see the link, you think any normal repair shop can open it without destroying anything?

Don't open, how to fix?

Not ok. You paid RM2000 for that piece of shit they call a Ultrapixel camera? Low light performance?

I think you can pay for it, but I doubt it'll be cheap. Call HTC and ask.

Tribunal bro Take your money back.

Official answer: NO
Unofficial answer: See HTC Malaysia got do their job or not and check.

Yes even if you relock.

That is their POLICY. Your options are
1. Try your luck. Maybe you get lucky.
2. Pay them if your luck runs out.
3. Bring them to tribunal - chances of winning is high if its the camera issue.

Still depends on your luck. You can say dunno and say your brother gave you the phone.

I've got genuine SGP Spigen Ultra Crystal for HTC One if you want. RM60 shipped to you. Last 2 sets left.

1. HTC One is the best phone size, the size is just right for 1 handed operation.
2. HTC One is the best built, aluminium 1 piece construction, polished bezels, it oozes quality over Samsung's plastic toy. And I daresay its better built than Iphone 5/5S
3. HTC One's hardware is current #2 in the market, with its Snapdragon 600, Xperia Z1/Note 3 is using Snapdragon 800.
4. HTC One's service in Malaysia is abysmal, 7 weeks of sending it in and out of the service center, and they still can't fix it, they don't QC their work since they "repair" and the phone is still faulty and they give it back to you.
5. HTC One's camera module is flawed, hardware failure. This month I heard from HTC technician that they have a new part number for the camera module that allegedly fixes the problem, but he himself won't guarantee - it seems that now "repaired" HTC One no longer have purple tint issue, but they have pink light issue.

So if
1. The camera is not important; OR
2. You feeling damn lucky

Buy the HTC One.

Otherwise, AVOID IT LIKE THE PLAGUE.

I am not lucky, send repair come back same shit, so I really face problem. Tribunal it, and I am using SGS4 now. No problems

This post has been edited by Jason: Oct 28 2013, 10:33 PM

Only for HTC Malaysia units by SiS/Brightstar. AP obviously not covered.

Xirality sold yours? what you upgrade to.

Let me guess...all also had camera issues? Wow you are one hardcore HTC One supporter.

Faulty camera, new part number and purple tint? Yes. Pink spot is an observation.


Er, doesn't matter if its warm or cold, its not supposed to have it, AT ALL.

Just call HTC arrange for UPS to pick up from you on weekday. Easy.

All original HTC One got this problem. Unless you lucky get one without. You can also buy clone HTC One which guarantee don't have this problem as it is an issue with the Ultrapixel sensor.