Sep 4 2013, 09:59 AM, updated 13y ago
Greetings,
We apologize for those of you who have experienced real money traders spamming gil selling advertisements. We are in the midst of addressing this and appreciate your patience during this time.
As there have also been requests for an "Add to blacklist" option when selecting someone's name from the chat log, we would like to look into addressing this as well; however, this opens up the possibility of accidentally blacklisting people by misclicking etc., so we'd like to take the time to look into this carefully.
In the mean time, we would appreciate it greatly if you could report these violators through the in-game Support Desk feature where they will be handled as soon as possible, as Senior Game Master Jhanaka has mentioned below:
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If you should see any of these types of shouters, you are free to place a GM Call through the System Menu. As we do not have an option to directly report these spammers to us, we ask you choose the "Harassment" option in the Support Desk menu.
We ask that you include the name of the shouter along with a sample of what they had said. The GM staff will then receive your call and address the spamming; we will be sending you a message instead of offering a live contact to ensure your game play is not interrupted.
We are looking into methods to directly report them to us without using the Support Desk system, but we ask for you to bear with us until we get the tools developed. Your feedback is greatly appreciated and we will continue to work with you to stop this type of violation as quickly as possible.
We ask that you include the name of the shouter along with a sample of what they had said. The GM staff will then receive your call and address the spamming; we will be sending you a message instead of offering a live contact to ensure your game play is not interrupted.
We are looking into methods to directly report them to us without using the Support Desk system, but we ask for you to bear with us until we get the tools developed. Your feedback is greatly appreciated and we will continue to work with you to stop this type of violation as quickly as possible.
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