1. We're a registered company under Realistic Ballers Tech (002236215-W)
2. All sales will be accompanied by official receipts and official stamps by RB Tech for genuine sales and warranty purposes.
3. Customer Service and After Sales Service are our top priority!
4. We have 10 years of experience and recognition in competitive gaming scene in Malaysia. We know what the gamers want and we know how to deal with gamers! 5. The nation's gaming communities know us and we have collaborated with PIKOM in WCG 2013, thus NO NEED TO WORRY about any possible scams or fake products from us! (We maintain professionalism and good ethics everywhere )
6. We only offer high quality and bring in unique gaming products at affordable and low prices!
*One of the sellers is also an experienced individual Lowyat.net trader with positive testimonials in his successful trade list! 

- RB Gaming Haus does not have a physical shop now, we're doing online sales for now.
- Advertised pricing may change from time to time, depending on our suppliers.
- Our ready stocks are quite limited but with best price. Thus, please allow us 3 working days to do the purchasing depending on dealer's stock availability.
- Some products may require for Deposit Payment upon ordering is made to confirm on the purchase to avoid last minute buyer's pull-out. In the case if there is no stock, full refund will be made back to the buyer.
- For postage method, buyers are required to pay the full amount before the products can be delivered. The postage cost will be paid by buyers, unless we have stated certain products for "FREE POSTAGE".
- We are only responsible for packing and posting the products via a reliable courier service. However, as any usual online sales, we will not be responsible for the product during its delivery process and upon delivery at your home. Kindly reply our email/message to confirm when you have received your product successfully.
- Goods sold are not refundable.
- Warranty shall be covered by the products' local distributors and adhered by their warranty policies, except for RB Gaming Haus' own products as stated.
- Warranty for RB Gaming Haus products must be accompanied by official receipts and only valid if the product is still under warranty period. Any self-modification done on the product or user's fault in using the product that caused physical/electrical damange to it, will void the warranty.
- Once order has been made and deposit/payment has been made to us, it is deemed that customer has already confirmed in purchasing. If customer wished to cancel the order, a 5% deduction will be made for admin fees to refund the payment. However, if a product is not "Ready Stock" and it has been purchased from the supplier after the order and payment are made, no full refund will be entertained.