QUOTE(Vieon @ Nov 13 2013, 08:59 AM)
I'm using UOB One Platinum. Find out their service abit lousy. I had swipe 6 times within 2 months, but until now after 6 months still not yet get the RM50 cash back even already call them twice to take note this.
Once I sign up the online banking for my CC, it automatically cancel my hardcopy monthly statement. During i talk to their customer service through phone, they not even inform me about this at all.
Furthermore, first time swipe only get the sms report. Following times no more sms report.
Does anyone face the same issue like me?
QUOTE(nothingz @ Nov 13 2013, 09:11 AM)
so far they are still able to.solve my problems on the phone. they will always request you to write in if you want to change something.
for the RM50, call them everyday until you get it or just cc an email to Bank Negara
For the RM50 cash back, I already give them ultimatum, if i dont get it at the end of the period as per the T&C, I will write to BNM. Already 2 Sc agents following up and their level of service is on par with SCB and citibank

And I get annoyed when they asked for IC no to verify when they are the one making the phone call.