Just sharing my experience with MSI service:
I wanted to upgrade the HDD with 1 TB SSHD on my GE40. I bought the SSHD at a local computer store and asked them to install. Can't because there's a warranty sticker blocking the screw to open the chasis.
So, I called MSI careline and asked about this. They said, for RM85, they can factory restore my computer, transfer the contents of the existing drive into the new drive and stick a new sticker for warranty. THAT was on the phone.
I went to the local MSI Service Center and it was like "back to square one". Here are the issues:
- Warranty for laptop is one year, but included OS can only be restored within 3 months. After that, I have to buy my own.
- The charge is RM85 - to swap (no cloning, just physical swapping of the drive) and sticking a new sticker (all of which I can do myself, if I had the sticker).
- Can't factory reset unless using the recovery drive on the existing drive.
Since my laptop is more than 3 months old, I can't get MSI to do a fresh reset, unless I provide the recovery partition. Unfortunately, I accidentally deleted it when updating to 8.1. I do, however, have the 4 recovery DVD I made just before the upgrade.
So now, I'm faced with a dilemma. Should I swap the disks myself and restore using the 4 Recovery DVDs? Will it restore everything (including the recovery partition) back to the original factory settings? Or am I screwed into buying a new OS?
Regardless, to get warranty, I need the sticker, which will cost me a whopping RM85 just for the guy to stick a new warranty sticker!
Opinion?
Is your GE40 Malaysia set? Bcs you mention it is 1 yr while it is supposed to be 2 yrs right?
I recommend you ask @storm88 for help bcs he is authorized MSI seller, not sure how much he will charge you.
If you swap disk by yourself, you will lose warranty based on how MSI define the situation, not really recommend as you are still warranty covered.