i just format my pc., but i have back up my ff14 activated account, after format i couldd not restore the game andd needded to re download i have tried googleing so long  still couldnt find everywhere to download the fullthe  version of ff realm reborn + heavensward for activated account, what i found was just free trial but it mentioned createa free trial account to play. , i need pro players advise urgently pls. 

this is what it shown when i re download the game and tried to log in with activated account

Square Enix accounts that have already registered for a FINAL FANTASY XIV service account are not eligible for a free trial.

Please log in using a Square Enix account that has not registered a FINAL FANTASY XIV service acc[SIZE=7][COLOR=red]ount.