me too, same thing happen
Final Fantasy X|V : A Realm Reborn v10
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 Aug 31 2013, 12:01 PM
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#1
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Junior Member
13 posts Joined: Jun 2006  
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Sep 4 2013, 05:07 PM
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#2
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Junior Member
13 posts Joined: Jun 2006
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hi, anyone try to use SQEX token on hand phone now? every time I click in it direct show one time password, just now I tried it log me out to the enter registration information page,
I don't have the registration password, tried log in but I don't have Emergency Removal Password to remove token. anyone else have the same problem like me? |
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Sep 4 2013, 05:17 PM
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#3
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Junior Member
13 posts Joined: Jun 2006
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QUOTE(loselegend @ Sep 4 2013, 06:13 PM) Check email. I checked my old email but didt show the Emergency Removal Password and registration password just valid for 60 minute. |
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Sep 4 2013, 05:25 PM
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#4
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Junior Member
13 posts Joined: Jun 2006
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QUOTE(loselegend @ Sep 4 2013, 06:21 PM) u check with the email you register to the one with SQEX account. already check 4 times, no Emergency Removal Password, yesterday still working ok, after this maintenance I got log out from SQEX Token.........this week I apply whole week annual leave just to play tis game, anyone know what the contact number for customer support, I just sent ticket but i'm not sure when will they reply me. |
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Sep 4 2013, 05:28 PM
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#5
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Junior Member
13 posts Joined: Jun 2006
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QUOTE(valho @ Sep 4 2013, 06:23 PM) The emergency removal password is shown when you login to your SQEX account again after you registered for the software token. yup, my bad for didt read the whole email, but now I cannot get inside the https://secure.square-enix.com/account/app/...in?cont=account because it need my one time password.......You need to login to this https://secure.square-enix.com/account/app/...in?cont=account to see it. And also that link for you to login to your account and see the emergency password removal is sent to your registered email as well. Try to follow instruction and read the email properly when you register for this kind of things. |
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Sep 4 2013, 05:29 PM
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#6
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Junior Member
13 posts Joined: Jun 2006
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Anyone have the customer support phone number I can call?
This post has been edited by MichaelE: Sep 4 2013, 05:32 PM |
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Sep 4 2013, 06:44 PM
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#7
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Junior Member
13 posts Joined: Jun 2006
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QUOTE(wanritsu @ Sep 4 2013, 07:34 PM) NA server. Try calling these numbers if you're on NA 858-790-7529, 310-846-0345 and 310-846-0400. thx a lot for your help, im searched the old post found this number 00 44 870 600 0182, call after 6pm, I think is for eu account. after called my problem solved. he just cancel my one time password token then I just register a new want.I got this from reddit http://www.reddit.com/r/ffxiv/comments/1ln...xperience_with/ Seems like they are having the same problem as you (if I understood your problem correctly). Sorry if I'm wrong. |
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