No need to look so far, our neighbour already very good. Top notch in the service industry. Although our government is emphasizing on good customer service nowadays, we're still far from good. It's improving yes no doubt but we're still not having much consumer's rights like return of an item that we don't like, refund, exchange, etc. We pay with our hard earned money, we expect good service don't we? When can we reach even 80% if not 100% in quality? I think attitude is the problem here. In order to improve, we must change. Come on, Malaysia boleh!

This post has been edited by kshereen: May 28 2006, 06:27 PM