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 Why I dislike Insurance Agents?

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roystevenung
post Aug 25 2013, 11:47 AM

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QUOTE(guanteik @ Aug 25 2013, 06:53 AM)
Yes, this old idiotic look guy from lowyat actually even make me pissed off with insurance agent. He's from Prudential and I WON'T recommend anyone from buying from this company.
That is why NEVER sign up a LIFETIME commitment (ya know, those rubbish plan you need to pay all your life) with ANY insurance company. Read it more here http://iwannagedaway.wordpress.com/2013/08...ocent-customer/
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Please keep your comments non personal, thank you.

I did ask why or what were you having problems with your Prudential in order for me to help and I am offering this service again.
roystevenung
post Aug 25 2013, 12:14 PM

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QUOTE(lunchtime @ Aug 25 2013, 08:58 AM)
Life Policy bought, agent no service, where got positives?

Find another agent to service? What is in for the new agent? New policy? Policies are non transferable from one company to another, not easy to transfer between agents of same company.

Who lose more, agent or me, the client? Got positive?
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There is not much service involved for life insurance policy, unless erhmn touchwood. sad.gif

But for medical or claims, you can contact your agent. Alternatively, if you are not happy with her service, you may transfer to another agent in Prudential.

The new agent will not earn any commission, but if the agent sees it as long term business, then he or she will provide the service. Agents gets up to six years of commission. Transferring the case to another agent does not obligate you to buy from the new servicing agent.

It is definitely not beneficial to the client to simply change plan, especially the medical as the medical coverage comes with waiting period and most important, it can only be bought when we are healthy.

This is a service industry and trust is something that needs to be earned, not expected.

If I am the sucky agent as claimed by some forumner, why am I promoting this in my blog? whistling.gif
http://www.insurancepenang.blogspot.com/20...urance-101.html
roystevenung
post Aug 25 2013, 12:30 PM

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QUOTE(xuzen @ Aug 25 2013, 12:28 PM)
Roy & Guanteik,

I am so happy you two are deeply, madly in love with each other and are professing your eternal love for each other in the open.

But as most are unrelated to this thread, how about .... GO GET A ROOM (in this case ... Private Message)

Now let's get back to regular our broadcast.

Xuzen
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Noted
roystevenung
post Aug 25 2013, 10:57 PM

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QUOTE(lunchtime @ Aug 25 2013, 10:34 PM)
AhRoy,

Change of address, change credit card,  change payment frequency, change benefits, change funds,

Whose job are these, agent or client?

As you said, trust must be earned, not expected. How to earned the trust when agent BS kaw kaw during sales talk and  do Houdini after sales?
My stoopid Prudential agent is long term agent, but service is crap, what say you?

Always busy trip busy seminar busy meeting busy everything except service. 

That Allianz insurance is all BS, yet when i check check his background, he also long term agent. Got win award type but full of BS.
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You can opt to change agent if he or she is not doing you justice.

For the above services you mention I can email you the forms, fill up, sign and rescan via email. Nothing to it. Unless you change them every month? sweat.gif

Even on claims, you may call me if you need help. If you are at KL I will even bear the courier costs.
roystevenung
post Aug 25 2013, 11:51 PM

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QUOTE(lunchtime @ Aug 25 2013, 11:18 PM)
Aiyoo AhRoy,

I am not asking you to service me but thanks for your offer, I am asking whose job are those, agent or client?

Why must agent do Houdini? I beh song.
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Of course its agent job to help. Houdini act does not help in future business nod.gif



roystevenung
post Aug 26 2013, 11:36 AM

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QUOTE(Cattitude @ Aug 26 2013, 11:22 AM)
I meet an insurance agent before, she talk crap to the hell to the sky like I will die bad if I do not have any insurance in the end I bought from her but eventually when i needed her to assist on the medical claim she is gone. mad.gif I immediately I abandoned the plan not to benefit her anymore until now I not yet get anyone that I truly trusted for it.
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At least she dont talk nonsense that you will get exhorbitant returns from the plan. Insurance is for protection, never for investments.

There are life cover, critical illness cover, medical cover, all meant for protection.

You buy the insurance cover for yourself rather than for the agent. Agents are also human, silap haribulan may end up standing in front of a lorry sweat.gif

The coverage is by the insurance company and the claims are being paid by the insurer, not the agent. In the event of a claim, you can call the customer service if the servicing agent is no longer in the business.
roystevenung
post Aug 27 2013, 09:17 PM

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QUOTE(lunchtime @ Aug 27 2013, 09:00 PM)
How to relax? I must jam jam to Prudential office, looking for parking, press number wait, talk to stranger, pay parking, jam jam home. How to chill?

Kerja siapa ni? Client or agent? Siapa bayar komisen, siapa  dapat komisen? Who who who?

Since I DIY, can I pay less premium? I pay 10 sen less, roti man don't sell roti to me.
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Where are you at? If Penang, I bring the form to you. If other states, I can send to you via post express, you fill up and pos it at yellow box at pos office during weekends at Tesco.

I dont even have to be your agent to do so. thumbup.gif
roystevenung
post Aug 27 2013, 10:29 PM

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QUOTE(lunchtime @ Aug 27 2013, 09:51 PM)
Can insurance agents AhRoy and Ah Sith and whoever insurance agent kat this thread tell layman why you believe insurance investment savings is good for layman? 

In what way more bagus?  More dividend and capital growth than Digi and Public Bank or Dutch Lady?

Can savings investment policy beat inflation? 

Come share share why insurance agent must promote investment savings, what drives you?
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I had shared my view on this in my blog. Berapa kali kena pesan? Insurance is NOT for investment but for PROTECTION!

If you cant see my sig, its at www.insurancepenang.blogspot.com

Savings plan in insurance comes with insurance charges, commission, admin charges, fund charges,. For an endownment to work, it normally takes at least 20 years to even break due to these charges.

Heck, if you mati2 still mau believe the CONsultant let me tell you lar, even a apek fruit seller also know if today he buy an apple that cost Rm1, the next day he sells it for Rm2.00 if he potong2 the apple. 100% profit over night, dont have to wait 20 donkey years to break even!
roystevenung
post Aug 27 2013, 11:11 PM

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QUOTE(lunchtime @ Aug 27 2013, 10:50 PM)
I read your blog, and to quote you at least 20 years to even break due to charges, then apa pasal your industry colleagues don't tell or sell to layman an apple is an apple?  Why need to pusing pusing around coconut tree?

Is this due to the training to agents by company or agency managers? Why must push investment savings? Prudential very famous for investment link, why is Prudential pushing investment link? Your company Prudential contradicts you 100%.

I have never heard Prudential agents offering term insurance or non par policy, why? Can share why?
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Which is why even some Prudential agents here hates me whistling.gif

Its all written in the proposal form and policy document, especially on the insurance charges and agents who is transparent will reveal these to you. Not many people are aware of the insurance charges increasing by age.

As for the term, Prudential dont have pure term (every 5 years go up), but we have a level term whereby the premium is precalculated throughout the entire term. If client want term, I give this, but explain the above.

By talking to client on what they want from their insurance we can propose even non par policy. No one is forcing you to buy ILP.

roystevenung
post Aug 27 2013, 11:44 PM

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QUOTE(lunchtime @ Aug 27 2013, 11:34 PM)
If Iayman don't know insurance, he depends solely on the insurance agent to recommend, how layman know how to ask for NON ILP policy? Insurance agent come come recommend ILP, say got investment,got savings got insurance, super best, surely layman buy.

Layman don't know got NON ILP and cannot read understand proposal form and policy document. Have you seen how thick is a policy document and how tiny the prints are.

If you are not mechanic, your car break down, your mechanic say change ABCDE, car okay, you sure change ABCDE even if the problem is ABC only. Question is why mechanic say change ABCDE, who taught mechanic to say change ABCDE?

No one is forcing me to buy ILP but someone is leading me to buy ILP.
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Yup, thats how people do sales to attract customers. But that doesnt mean all agents does that.

Insurance policy is not really difficult to read. The secret to read the policy document is to read in entirely and watch out for the ANDs/ORs.

But yeah, I do agree, layman will find it difficult to read, same goes to SnP. It is written not to be read by layman, but lawyers and law makers.
roystevenung
post Aug 30 2013, 10:33 PM

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QUOTE(cherroy @ Aug 30 2013, 10:23 PM)
Please do not spam advert.

This is another reason, why this topic exist.  laugh.gif

New born baby do not need a million worth of insurance, they need care and guidance from family.

Millionaire plan for new born?
I shake my head.  shakehead.gif 

So desperate until target on new born as customer.  doh.gif

Now we know why this topic so hot.
At first we talk about insurance is about needs of the customer, as everyone needs is different towards the insurance.

See, no listen to customer at all, straight promote millionaire plan to new born.  doh.gif
Or already conclude this is nice plan etc.
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whistling.gif
roystevenung
post Aug 30 2013, 10:37 PM

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QUOTE(1setsuna1 @ Aug 30 2013, 10:27 PM)
+1

U dun give ur baby 1 million, u teach him/her how to earn 1 million  wub.gif

But i think the insurance is trying to fund the child's education or something, which my parent bought for me when i was young. But now the child can loan ptptn lah, and i will tel them try to fund themselves also. If lagi best, try to get scholarship  thumbup.gif
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doh.gif

If your parent had succeeded to use insurance as child education, then why is it the child must take loan from PTPTN?
roystevenung
post Aug 30 2013, 10:52 PM

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QUOTE(1setsuna1 @ Aug 30 2013, 10:44 PM)
My parent dun use the money for my education, they use it on themselves  tongue.gif

The reason is i got scholarship and i go work part time myself during uni time  blush.gif

The main idea is the children nowadays must try to live on themselves instead of having their parent spoon feed them all the time. If not the number of spoil kid will be too damn high.
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Perhaps if the plan is as good as you claim, able to give 5.5% (per annum), why dont you share the plan for the people here to calculate? brows.gif
roystevenung
post Aug 31 2013, 12:07 AM

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QUOTE(1setsuna1 @ Aug 30 2013, 10:55 PM)
wrong quote izit bro?  shocking.gif
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biggrin.gif nevermind.

Irrespective of whether the plan is whole life, term, ILP or whatever name they call it, whenever there is a word insurance it means "to insure", ie to provide financial protection, should there a need to.

In order for the insurer to provide coverage to the policy holder, the premiums paid will be used to offset the insurance charges. Insurance comes with insurance charges, fund management charges (if ILP), policy charge, admin charges, and not forgetting the agent commission (for 6 years).

Insurance as you may know is a business of risk transference, the more risk that are being transferred to the insurer the higher the insurance charges it will be. As we grow older, the insurance charges will be higher because the likelihood of a claim will be higher.

This is also the reason why insurance charges may costs tripple or even quadraple when we are age above 60 as compared to when we are in our 30s.

Yes as some poster had said, listening to the needs of the client and look at their affordability is vital as there is no point to get a policy and lapse it prematurely.

Giving a baby Rm1 million cover is total nonsense as the baby has no economic worth, nor is the baby is responsible to us adults. Unless of course you want to earn money from the insurance money by murdering the baby?

Anyway, it is rather impossible to get a baby covered for Rm1m, as most insurer will reject it as there is no justification as explained above. Also not forgetting that Juvenile lien applies for new born babies whereby for the 1st year, only 20% of the sum insured is payable.

When it comes to the so call savings plans, basically there are two types, endownment and ILP. ILP is subjected to investment risk as mentioned clearly in the quotation.

Whenever an agent does the savings plan in ILP, BUT allocates the premium MORE towards PROTECTION (ie buying high cover), it means higher insurance charges will be used based on the given premium.

This means there will be lesser premium will be allocated to buy you units, and that defeats the purpose of of the so call savings plans. Why does an agent swing your premium more towards insurance and not savings you may ask? It is because for for the investment portion, 95% of the premium is allocated to buy you units.

With such a high allocation, agent commission will be less, 3% to be exact.

The first 7 years whenever starting a policy are mostly allocated to those charges mentioned above. The first year allocated premium to buy units is 40% and gradually increase till 100% on the 7th years onwards. Look at the brochure or full quotation on these allocation rates

The allocation rate for plans may vary depending on the type of product. The higher the allocation rate, the better for the client.

However the charges still exists, hence it will take longer time in order for the client to even see the breakeven.

Having said that, even if it the premium is directed to investment, there were significant market crashed in 97, 2008. That means in between these years in fact if we are purposely buying funds when the market is on the high, we are in fact buying lesser units.

This is when agents will then talk about dollar cost averaging to make you more confuse. wink.gif

This post has been edited by roystevenung: Aug 31 2013, 12:12 AM
roystevenung
post Aug 31 2013, 10:51 AM

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QUOTE(lunchtime @ Aug 31 2013, 12:17 AM)
See see see, the through bred horse has spoken about fees and charges and the reality of using insurance as education fund.

Hahaha.
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I don't see any benefit of name calling in this thread. doh.gif
roystevenung
post Aug 31 2013, 11:00 AM

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QUOTE(lunchtime @ Aug 31 2013, 10:57 AM)
Hahaha  Ah Roy please look up the meaning of through bred horse  rclxms.gif  biggrin.gif
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Err... blush.gif sweat.gif thumbup.gif notworthy.gif
roystevenung
post Sep 10 2013, 10:49 AM

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Popcorn time
roystevenung
post Sep 10 2013, 02:29 PM

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QUOTE(cherroy @ Sep 10 2013, 10:38 AM)
I agreed on the earlier part, that insurance serve some purpose on the matter.  smile.gif
Within 2 weeks time for sure?

Cash is always the immediate one can help the family, insurance may not able to help at all in some matter.

What if the person cannot get a death cert, due to missing case, case the lead to troublesome to get a death cert?
I have a long distance relative that missing for years, and no death cert can be issued until now.
If not mistaken, she also had an insurance (may be also listen to agent that insurance is good and can help), but can the insurance help and compensate the family?

Ok, I get it, saving plan with short term payment term can give high returnrclxms.gif

First risk free term, now high return.
We need number of the high return then.

I am not discredit the use of insurance, insurance can serve its purpose and needs.
But it is not a foolproof, like risk free, high return, as pictured like a perfect tool.
We need people to understand the scope of insurance, and certainly not like totally "risk free". As insurance can be premature surrender due to personal reason as well.
While insurance may not able to compensate if situation is out of the clause or T&C of the specific insurance. (Just like what I had posted on missing case).
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If really there is such a thing such as short term high return everyone wont even need insurance cos they practically could afford to self insure. whistling.gif

roystevenung
post Sep 10 2013, 02:38 PM

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QUOTE(Pink Spider @ Sep 10 2013, 02:31 PM)
roystevenung the insurance agent who lepas lunch tarak benda buat patut help on this whistling.gif
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It had been discussed before, but not sure how to find it in Lyn.. perhaps you can help? biggrin.gif
roystevenung
post Sep 10 2013, 04:05 PM

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QUOTE(Pink Spider @ Sep 10 2013, 03:58 PM)
1. what if the family does not know/totally forgot what insurance the deceased bought?
2. what if the family are all noobs who do not know anything about claims?

Ok lor, insurance company untung, no need pay anything cos no one go claim rclxms.gif
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Which is why it is always a good idea to let the beneficiary know where you keep the policy. At least let them know that they are the beneficiary.

No 2 is invalid. laugh.gif .. you dont have to worry. People always know how to get money if they know they are the beneficiary.


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