Broadband provider
ISP/package: Maxis Fibre 10M
Location: Shah Alam , Subang Perdana
Have you called your ISP's helpline?: Yes , A lot !!

Personal equipment
Modem: Huawei HG850a
Router: Thomson TG784
Firewall used: Default

Problem details
First occurence of problem: After installation
Problem frequency: Always
Problem description:

Ok, to be honest , maxis fibre is ok with normal internet connection , but when comes to whatsapp with connecting wifi ( maxis fibre ) , i found my whatsapp facing messages delay on receiving and delivering, and before sending out the message , i found the status bar below the contact name is blank one, normally have to wait 25-30 seconds like that the status bar just appear sth ( last seen on XXXXXX ). that's mean if i sending or receive message also have to wait the status bar show sth.

But this problem wont happen on first time connecting with maxis fibre, it only happen when my smartphone is hibernate for 10-15 minutes above.

I am using Note 2, software is 4.1.2 , baseband version : N7100DXDMF2.

So start from last year December after i install maxis, this problems had follow me for 8 months, i tried to escalate to maxis forum and call them a lot, they only follow the normal procedures like ask me to reinstall whatsapp or updates to latest version, besides that i also tried to format my note 2 many times. and check all my smartphone setting already.

After complaining a lot on this issue, finally maxis had sent the engineer visit my house and i show them what is happening, after checking and testing everything they just replace my Thomson router only, but problem still remains.

So, overall this is happened on my site, in additional , i also visit some of my frens with using maxis fibre , it's ok, besides that, unifi , streamyx is fine also.

Lastly, my case in Maxis still pending for solution, until now, the maxis helper just told me the maxis had some problems with samsung device, but one thing, i got htc also, but also the same problem.

Haiz, just sharing what i met and looking forward anyone familiar with this could give me some advise , i really dont know how to do on this beside waiting the contract expired and change back to Unifi.

SAM

Sorry , just wondering , is it i am the only person who met this problem ?
seems like no reply at all, anyone could help please ?

No you are not alone.

Just got maxis fiber today and I noticed the same issue as well.

Maybe requesting for public ip will help. I wilk try that.

I'm on maxis and I don't have problem with whatsapp, but I do use public ip.

I just installed maxis fibre..now kinda regret.
Have the same problem also..
So many cons..even using asus black knight router

it is the Router (Thomson) change to TP-Link or Asus solve everything...

I use asus n66u got this problem with maxis fibre..
Before this use unifi got no such problem with asus router

did you set DNS to 8.8.8.8 / 8.8.4.4

Yup...been using google dns ever since i got that router..
Just google maxis fibre whatsapp issue...its obvious its not an isolated case
Could be becaus of the private ip maxis is using...not sure if i request to get public ip will resolve this issue

so for mine so good have not encounter such case....

Are u using private ip or public?

Non fixed ip.

Must be private. Try requesting for a public IP.

Not required... Home user only

Confirm private ip issue.
This afternoon i request for public ip..now no more delay from whatsapp.

You must be confusing fixed IP with public IP. Both fixed IP and dynamic IP is public IP. The one maxis give you is private IP.

Maxis default installation will use private IP. This IP start with 10.x.x.x. If you got to website such as http://www.whatismyip.com/ you will see the IP in the modem (wan) and the IP reported at the website is different.

The public ip will be the same.

i can confirm that changing to public ip solves the problem