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TM HyppTV, Primetime. Anytime. Everytime
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Bighead88
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 Aug 23 2017, 04:05 PM
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New Member
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Anyone know how to solve Hypptv sangkut-sangkut. Audio clear no problem just Hypptv channel only even TV1, TV3, HD channel also sangkut-sangkut (PJust like this video https://www.youtube.com/watch?v=EBRPXMRVmzU). The video not mine but the problem same. Normal technician came also cannot solve. More expert technician came also not solve. I watch netflix ultra HD on Hypptv no problem, youtube HD also no problem, Kodi 1080 video also no problem. Watched football SEA Games sangkut-sangkut. anyone know how to solve the problem? Note: Format, restore and use fan to cool down the Hypptv box also same problem. |
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Bighead88
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Aug 23 2017, 04:50 PM
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New Member
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QUOTE(Mr Loh A+ @ Aug 23 2017, 04:44 PM) This kind of problem may happen if you installed a lot of external apps on the set-top-box. That's why the latest update of HyppTV platform has removed and disabled Google Play Store from the box. Just make sure the internal storage of the box is not less than 50%. If no, try to uninstall some apps to free up some space, which will increase the performance of the box. Thank you! *Note* I have used this solution before and it's working! Hope it works for you! Good luck! Thank you! Format and restore without third party apps also same problem. Pure Hypptv box preinstall apps only. |
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Bighead88
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Aug 24 2017, 09:04 AM
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New Member
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QUOTE(cucubud @ Aug 23 2017, 05:29 PM) I had this problem before. I also have router problem. I reported to TM and technicians came and replaced the router. They also check the signal on the fiber cable to the BTU and found that the signal is a slightly weak. I cleaned the fiber tip at both ends. Seems to have better signal going to the BTU. After that, HyppTv is smooth. Not sure it was caused by the router or the signal on the fiber cable. You can clean the fiber tips first. If it doesn't help, then test with another router. Done that also. No problem with the cable and router. Even I use different tv also same result. |
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Bighead88
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Aug 24 2017, 11:11 AM
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New Member
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QUOTE(edan1979 @ Aug 24 2017, 09:22 AM) the last time i had those problem the culprit was the box itself. changed to new box and the problem solved. So the STB itself problem? possible to watch hypptv if I buy third STB with higher spec? If yes what is the procedure to watch if you know? TM livechat seems do not know much because they answer the question like a template copy paste This post has been edited by Bighead88: Aug 24 2017, 11:16 AM |
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Bighead88
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Aug 24 2017, 11:30 AM
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New Member
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QUOTE(edan1979 @ Aug 24 2017, 11:17 AM) cannot. only tm box can watch. unless you use hypptv everywhere. just request the tm livechat staff to call technician and tell them about suspected box problem. if after change box still the same. then that is another problem  . How to know if the box problem? To avoid them to charge me to change the box. |
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Bighead88
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Aug 24 2017, 02:04 PM
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New Member
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QUOTE(AVFAN @ Aug 24 2017, 11:51 AM) did u not get unifi tech to check? surely if they cannot fix it, they will replace the box. unless it is out of warranty. Yeah from normal technician to expert technician. Still same they refuse to change. If you have some trick to persuade them please share. |
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Bighead88
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Aug 24 2017, 04:13 PM
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New Member
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QUOTE(AVFAN @ Aug 24 2017, 02:23 PM) Under warranty or not? Tech came, cannot fix, refuse to change. Serious mattter.... if under warranty, call the manager, go to tm point lodge complain, complain higher! If old, out of warranty, cant do much. Still have waranty. |
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Bighead88
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Aug 28 2017, 09:40 AM
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New Member
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QUOTE(AVFAN @ Aug 24 2017, 04:35 PM) then i am at a loss why u do not go raise hell at TM point but post in forums...!? I just asking because I already report to TM several times since I get the STB. That is why I asking this forum in case someone know the solution and problem. |
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Bighead88
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Dec 19 2017, 11:48 AM
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New Member
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Anyone know the Netflix collaboration with TM. They said on October TM will inform but nothing.
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Bighead88
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Feb 23 2018, 11:36 AM
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New Member
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QUOTE(bananalow @ Feb 22 2018, 08:32 PM) Yup, called and already raised a technical issue ticket.. =) Just now try again to play the hypptv, only able to watch TV1, TV2 and luxe TV... So weird.. For me consider normal for streamyx. I have called 100 many times, even from normal technician to high end technician (TM's normal technician said). I even do diagnostic test the connection ok, speed test 8.4 mpbs still same. So if I am fed up I just report to MCMC to get any rebate if TM's customer service wont attend my case. If you have solution please let me know. |
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Bighead88
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Jul 6 2018, 02:48 PM
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New Member
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QUOTE(AVFAN @ Jul 5 2018, 07:12 PM) What speed? Free calls, i.e std? When u start, i.e. contract date? Call them many times. Usually my bill just RM160. last month they charge me RM312. they will refund after 2 months. |
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Bighead88
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Jul 12 2018, 01:34 PM
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New Member
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QUOTE(shiverXT @ Jul 12 2018, 10:42 AM) anyone experience this issue....mine only channel by Media Prima (TV3, TV9 etc) got effected..unifi play tv also same. Call 100 then report the problem. Now they closed the report but the problem still there. Mine already more than a month. |
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Bighead88
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Aug 19 2018, 03:23 AM
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New Member
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QUOTE(Hzz @ Aug 18 2018, 11:00 PM) Saw movie title "Along with the gods the two worlds" on TVN Movies channel but i can't watch it. Even try on PlayTV app got playback error. Other channels are fine. Does anyone here also cannot watch that movie? Haha normal for TM for me usually on Fox channels. |
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Bighead88
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Sep 18 2018, 04:36 PM
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New Member
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QUOTE(AVFAN @ Sep 18 2018, 11:58 AM) if they invest and do more work, sure can do a better app. but u know u can't expect this kind of thing from them. just like rtm12, tv3789 still in SD, iflix in SD... even astrogo not all in HD. a better app will come - maybe in 5 years time. TM GLC. They wait for others to come first. |
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