Previously im using streamyx 384kbps

On sept 2013 i upgrade to streamyx 8mbps + platinum and sport

Yesterday i went to tm point ..to change from platinum+sport to jumbo..officer there told me. The contract is 24months..so if i want to upgrade i have to pay penalty which rm5 per channel(rm 5- cbs extreme and rm5 for cinemaworld) untill 24months of my subscription..what the......

I was tempted to 'upgrade' when they ring me a couple of days ago. But after hearing there's a new contract, I said, no thanks.

real crap, bro... like what we mentioned above, there are simply a lot of alternatives if your speed on internet is fast enough... so, don't bother with their complacency... they and assteruk still think they can monopolize? damn... they are ignorant

bro, for me.. new contract at least fair enough.. but, problem is ... they simply don't want old users like us to enjoy the benefit of new pack. so, let's ignore their ignorance

owh mang..their product knowledge is sucky.U only get paid for swap fee/or downgrade fee the least.No such thing charging based on per channel.

The bold, 24 months contract is for taking the Hypptv service itself, for Pack it will be 12 months contract each. This is something you have to check it again with them.

No, if u convert to Jumbo, u only need to add additional RM10
because previously Megapack is RM50, now Jumbo is RM60
u still entitled that RM50 discount, but need add additional RM10

just came off the phone with them, after escalating to 2nd level, i am now entitled to that stream champion deal. Therefore, according to the promo, add RM50 for sports pack and free upgrade from 5 to 10mbps. thought of trying my luck with the jumbo pack, she put me on hold and checked with her superior, and got approval. so now, paying RM209 (add additional RM10), and will enjoy jumbo pack.

This post has been edited by king_eric: Jan 23 2015, 12:47 PM

this is the 4th time i m saying this: there is no such conversion with rm10.

or you have done it?

if so, please let us have name n tel no. becos there r many here who want it.

yeap.. count me in

well, we see inconsistent info, must be the CS are not clear about the new packs and the calculation.

well, based on my past experiences with CS, they are at times also blur blur to what being offered as TM keep on changing this and that... I remember there was a time when they need 3-4 months to solve a small overcharged of RM 50 when i changed package... that also, some arguing that they were right to charged it... then, there is another time when my credit card being charged twice in a month... again, it took me a full 3month to get back my money...
so, no surprise if they are not clear...

I jumped into the package. From paying RM149 a month, now oging to pay RM209 a month.

The speed bump alone was worth it, now I can even watch the sports stuff without waiting anxiously for the stream to not drop.

It's just a cost of having a balanced life. RM60... ok la. I spend more than that in a day for foods

Go to OCC and edit your package. If you're on Mega you can remove it and then add the Jumbo package (-50, +60) so you can now enjoy Jumbo for RM10 more than Mega only.

that wud b gd news.

u hv done it? what is occ?

https://occ.unifi.my./HSBBCustomerPortal/HS...erPortal.portal

Last time i'd upgrade from vip5 to vip10+megapack there...no need to call CS..

This post has been edited by kherel77: Jan 24 2015, 10:14 PM

i see... occ is the portal. i never used it, so tried to create an account. failed... dunno why it won't accept my customer name. may call them and ask.

i know new users and upgraders can get jumbo.

i like to ask again... becos no one has confirmed done so far:

existing vip10 user with megapack paying rm199 can switch to vip10 with jumbo by paying rm209 or not?

if u have done it or got rejected after asking them, please let me know as i really don't wanna waste time calling them again having been old NO just a week ago.

thanks!

This post has been edited by AVFAN: Jan 24 2015, 11:07 PM

Yup, as AVFAN pointed out, it's the self-serve portal to check/edit your account/package and payment details. I found out from the Jumbo FAQs that upgrading to Jumbo for existing users could be done via OCC as well so I checked it out. Got as far as the page where you can edit your packages as I described before, but didn't proceed further as I haven't decided if I want to switch from Mega to Jumbo just yet. But at least I know I can change it there next time...

thanks for clarification.


i have yet to read one single confirmation of the conversion "rm199 vip10/mega+rm10->rm209 vip10/jumbo" done!!

This post has been edited by AVFAN: Jan 25 2015, 06:00 PM

same thing here, bro...
so, if anybody can confirm this, I will proceed with OCC as I have the account via OCC...