googled, it seems all 144hz monitor having the same issue
any kind soul found any solution other than lowering the refresh rate to 120hz
BenQ Monitor Thread!, Mr BenQ at your service
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 Dec 31 2017, 11:10 AM
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#1
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Junior Member
168 posts Joined: Sep 2008 From: MYHC   
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Just bought XL2411, work superb on gaming, but sometimes i watch movie too, but then this happen.
googled, it seems all 144hz monitor having the same issue any kind soul found any solution other than lowering the refresh rate to 120hz |
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Jan 7 2018, 01:57 AM
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#2
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Junior Member
168 posts Joined: Sep 2008 From: MYHC
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QUOTE(Mr BenQ @ Jan 4 2018, 06:32 PM) Hi Kazexx, 1. Yep, happens on playing video as well, either using different web browser and windows apps, it'll be like thisThank you for contacting us. Let me check two things before inform service center. From your video: 1) Is it in the Neflix menu list? Does it happen when you play Netflix video? 2) Kindly help to double check if it happen in other monitor (in same menu page) No worry, if we find it is product issue, we have on-site service for every customer in MY. Out service team will go to your place to pick up and check your monitor for free.  2. Nope, the only workaround is to reduce to 120hz everytime to play Netflix or by using display port to be run at 144hz (which xl2411 don't have ) |
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Jan 9 2018, 09:20 PM
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#3
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Junior Member
168 posts Joined: Sep 2008 From: MYHC
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QUOTE(Mr BenQ @ Jan 9 2018, 02:22 PM) Hi Kazexx, Using Gigabyte GTX1060 6gbI checked your case and learnt that this issue may be caused by the graphic card issue. Could you provide your graphic card version and let me check for you? You may also contact local service team for quicker check on your monitor. http://www.benq.com.my/support/service_center/  |
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