I saw people asking whether certain models are available in their area and what shop so hope I'm not wrong in asking in this thread. I'm planning to buy GW2480 but nobody in Kuching, Sarawak is selling it. All of them only stock the old model GW2470H (no IPS panel I don't want). Can I ask is there ANY STORE here selling this model? (I asked the main stores like PC image, Compuway, ACI)

I'm contemplating buying of the lazada site (is it legit? I feel like lazada lelong all those sell second hand things or something), but shipping to east malaysia is RM70 IT'S SO EXPENSIVE (west malaysia less than RM10). Plus if anything happens I can't just easily take it to the store since it's bought online (first time buying online so don't know procedure). Scared postman handle it roughly too.

I see. By the way are you an official from BenQ? I thought the lowyat forum are just normal consumers posting.

http://bcc.benq.com/BCCFRONTUI/process/newcase.aspx
Is this link the place to ask any questions? The other contact on their site is a phone number (don't know free to call or not), there is no direct email address to ask?

They reply me this model is not sold in Malaysia and recommend other models to me But lazada is selling it and ship from Selangor??

Lazada also cannot contact the seller directly is it? I was hoping I can ask about reducing the delivery fees, from RM719 to RM800 is too much. I'm buying a dell desktop online too and they have free shipping...

Currently all their products are at full price though, even though it's Christmas period

I did ask around and apparently this model is too new so they need to wait west malaysia to sell first then they give leftovers to us? Is west malaysia selling this in stores now? Or really online exclusive?

I'm guessing I can't ask you for help on this shipping fee issue can I? It's like 11% of the product price itself.

Yeah I emailed the email address you gave me but there wasn't any reply. But honestly I'm really hoping I can get free shipping or at least a reduced free since this is such a big purchase, at full price at that.

I'm not sure how lazada works, like who decides on the fee but I saw a lazada seller support page? First, there's Economy, Standard and Express Shipping, and the monitor uses standard shipping. Can I opt for the slower economy option (probably cheaper but I don't know got insurance or not)?

I checked the lazada website and the rates from west malaysia to east malaysia is RM10.30 (first 1kg) +RM10.60 for subsequent kgs. The BenQ website states gross weight is 5.3kg. So should be RM68.30. But the first 1kg RM5 is supposed to be borne by the seller so it's RM63.30...? I'm not sure how the last part works.

This post has been edited by Kairi52474: Dec 24 2017, 06:19 PM

Yeah, after some googling I kinda figured lazada decides that. Disappointed because a lot of places has that buy over a certain amount and get free shipping thing, but then again this is just a 3rd party seller site kind of thing. And I found out they sometimes have like a voucher code or bank promotions to use too. Thanks a lot for answering all my questions

Hi, I actually already got it, but I think I found a faulty part...? There are 6 buttons on it right? The power button and 5 others. Looking at the manual it says custom key 2, OSD icon in main menu is directional down, it's the second button from the left. It's not there though?? The other buttons are like jutting out but only that one is flat and I can't press on it?? I got a faulty product didn't I?

Why does it take BenQ and Lazada one whole day to reply one email. If this goes on the 14 day period will have already passed and I can't return it anymore. I'm already really stressed from trying to resolve this. Lazada is way worse because they can't be contacted at all, calling them costed me RM10+ and their staff can't even speak English. Said will send me an email explaining things but hours passed and nothing. I can't return it because the delivery status is still written as will arrive 11-15 January even though I already got it on the 6th. There is no return item option.