hello Mr Benq,do you guys provide firmware upgrade on the spot for xl2720z from v003 to v004?

First of all,i'm BenQ customer also a service/seller of BenQ products like monitors or projectors.
I do buy and sell quite much BenQ products previously and of course,without any bad issue occurs but...

I'm afraid not this time anymore and i am very unsatisfied with the products right now.

The issue right now,i purchased this monitor XL2720Z at 11 Dec 2014 at viewnet lowyat shop.

I'm sure the shop staff/seller advertising the monitor have 3 years warranty before i purchase.

Then when the problem came on monitor XL2720Z ; its happen around early May,


I've send it to viewnet for service (Best Point) but they call me direct send it to High Point Service Center on same floor because they don't do services for BenQ products.
***I wondering why they don't do it but they shop sell BenQ products?***

At High Point Service Center,when i pass it to them for warranty,the staff at counter remind me that the monitor panel warranty is 1 year if purchase before 2015 and 3 years only after purchase 2015. I am very disappointed after i heard what he said.

The staff do help me send it for warranty but no luck,they told if repair for panel cost me over thousand ringgit and is not worth.

well,to me this is not the solution?
I buy your product and you told me is too costly to repair and not worth?

or you could be meaning i have to dispose the monitor after warranty and there is no way to repair because of what is expensive in monitor is the panel and not other parts? then what are you going for warranty 3 years? power board only? or the jack and plugs?




Is this how BenQ monitor warranty is or am i too bad luck to buy it earlier 1 month and if i know,i definitely will purchase after 2015.

At least projector warranty advertising not as bad as this,perhaps? Periods and Hours.

Well,who i can blame?
Viewnet for not mention properly about the warranty 3 years not INCLUDE panel ?
BenQ for poorly advertising warranties R & R?
ME without doubt very poor on choosing products.


this my monitor usage,around 6000 hours and backlight time around there too.

Now i'm dilemma to advertise BenQ products.

This post has been edited by Edwardlive: May 25 2016, 08:28 PM