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 BenQ Monitor Thread!, Mr BenQ at your service

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TSMr BenQ
post Mar 20 2018, 11:22 AM

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QUOTE(MObula @ Mar 20 2018, 11:01 AM)
hi,

is there any different between xl2411, xl2411B & xl2411Z?
i found this different part number in LAZADA Malaysia.
Your official store BenQ Lazada belong to which model?
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Hi MObula, thank you for asking. XL2411 and XL2411Z have same SPEC, only with different brand name and cable in the box. Both can run 144Hz with DVI cable since they have same SPEC. Another one you mention is XL2411T?

XL2411: BenQ ZOWIE with DVI DL cable
XL2411Z: BenQ with VGA cable & DVI DL cable

TSMr BenQ
post Mar 26 2018, 05:56 PM

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QUOTE(uzary @ Mar 21 2018, 12:34 PM)
hi bro, i am really interested in this monitor, i have been looking everywhere for a 1080p monitor that has HDR support. i have few questions i hope u might able to provide the answer.

1. is the monitor highly reflective? currently im using Dell s2715, the display is nice except this monitor too reflective as it is glossy. kinda frustrated with that.
2. how is the VA panel compare to IPS in term of viewing angle, and color shift?
3. how deep is the black? is it really black or greyish? deep black is very important for me, kinda hope can reach almost oled black level.
4. how much improvement the HDR makes? i know this isnt a TRUE HDR, but i wanna know how significant the color/image over non HDR monitor.
5. i will be using for both PC n PS4 pro, based on ur comment above, it works great with ps4 pro, but how about PC? have u test with any PC games that support HDR? how does it looks like?

thanks, really appreciate if u can provide the feedback.  icon_question.gif

@Mr BenQ , please do provide some input too  smile.gif
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Hi uzary,

I was waiting for TTJ0530's reply as well. Before the sharing, below is my responses to your questions for your reference.

1. is the monitor highly reflective? currently im using Dell s2715, the display is nice except this monitor too reflective as it is glossy. kinda frustrated with that.
EW277HDR is matte which will meet your need.

2. how is the VA panel compare to IPS in term of viewing angle, and color shift?
EW277HDR has 178/178 vertical/horizontal viewing angels. We are using an AU Optronics AHVA (Advanced Hyper-Viewing Angle) panel on EW277HDR which is a VA type panel that's designed for great color consistency and viewing angles.
user posted image

3. how deep is the black? is it really black or greyish? deep black is very important for me, kinda hope can reach almost oled black level.
The color depth is 8 bits that accurately portrays 100% of Rec. 709 HDTV color standard and has a 93% coverage of the DCI-P3 color gamut which is used by the digital cinema industry.

4. 5. how much improvement the HDR makes? i know this isnt a TRUE HDR, but i wanna know how significant the color/image over non HDR monitor. / I will be using for both PC n PS4 pro, based on ur comment above, it works great with ps4 pro, but how about PC? have u test with any PC games that support HDR? how does it looks like?
Yes it is good at PC gaming too.https://www.youtube.com/watch?v=ed7Dcu6gdGE
EW277HDR use VA panel promising darkest dark , better than IPS; brightest bright is 300 nits, though not qualified for DislayHDR400, still offer far better than most non-HDR MNT. Wide Color Gamut is up to 93% DPI-P3, far over Display HDR600 standard (90% P3). EW277HDR Color reproduction is the obviously perceived change in HDR video. Compare EW277HDR to normal MNT, you will definitely see the difference.


This post has been edited by Mr BenQ: Mar 27 2018, 01:47 PM
TSMr BenQ
post Mar 28 2018, 09:43 AM

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QUOTE(uzary @ Mar 27 2018, 03:48 PM)
thank you for your reply Mr Ben, i bought it yesterday via lazada, received it today, tested it, so far i am satisfied with it. i also able to oc the monitor to 76hz. the contrast level is much better than my dell, color, im not a pro, but the color kinda identical to my dell which is ips, myb slightly better color on the dell myb due to its shiny/glossy type screen.

i tested the HDR for ps4 pro, kinda shock with the effect biggrin.gif contrast looks amazing. overall im satisfied with it. first using benq.

now do i need to register the warranty online? fot the 3 years warranty?
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Hi uzary,

Thank you for your positive feedback. We are happy that you are satisfied and enjoy your purchase.
For the warranty, please keep the invoice with the product. Our service center will recognize it smile.gif

We also have on-site service if you need rclxms.gif

user posted image
TSMr BenQ
post Mar 30 2018, 08:51 AM

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QUOTE(uzary @ Mar 28 2018, 10:21 AM)
Dear Mr Ben,

a bit unfortunate i think there is a dead pixel with my display. sad.gif  i will verify again. but what is the dead pixel policy in order to send for warranty? is the 3 years warranty is 1to1 exchange?
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Hi uzary, I am sorry for the fact. Did you purchase on Lazada?
TSMr BenQ
post Apr 2 2018, 05:00 PM

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QUOTE(uzary @ Mar 31 2018, 01:38 AM)
Yes i did.
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uzary, you may return it to Lazada and re-order one smile.gif

TSMr BenQ
post Apr 2 2018, 05:02 PM

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QUOTE(Mavik @ Apr 2 2018, 03:25 PM)
Is the BENQ EX3200R BLACK 32" 144HZ FULL HD CURVED GAMING MONITOR currently sold by the official BenQ store in Lazada? Looking at a 144hz monitor and came across this model.
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Hi Mavik, thank you for asking. EX3200R is an older model and it is out of stock in BenQ Brand Store @Lazada. May I know what games do you play? If you play competitive games I will suggest you to check out ZOWIE monitor smile.gif

https://www.lazada.com.my/shop/benq-official-store/
TSMr BenQ
post Apr 9 2018, 09:30 AM

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QUOTE(Mavik @ Apr 3 2018, 09:46 AM)
I only play PUBG. Currently looking for a 144hz monitor that is at least larger than 27". If there is G-Sync, even better.
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Hi Mavik,

For PUBG users, we will recommend you to check XL2411. It is 144Hz 24 inch. Most of users use it for playing PUBG.
If you would like a 27 inch one, we will have XL2740, the new model in the end of April.
You can check more info here: https://zowie.benq.com/en/search.html?searchWord=XL2740

TSMr BenQ
post Apr 9 2018, 09:31 AM

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QUOTE(Mavik @ Apr 3 2018, 09:46 AM)
I only play PUBG. Currently looking for a 144hz monitor that is at least larger than 27". If there is G-Sync, even better.
*
Hi Mavik,

For PUBG users, we will recommend you to check XL2411. It is 144Hz 24 inch. Most of users use it for playing PUBG.
If you would like a 27 inch one, we will have XL2740, the new model in the end of April.
You can check more info here: https://zowie.benq.com/en/search.html?searchWord=XL2740

TSMr BenQ
post Apr 9 2018, 09:34 AM

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QUOTE(rsangel @ Apr 4 2018, 01:13 PM)
can anyone intro me latest benq product

27 inch, Frameless, 1080p, optional (hdr, 144hz)

need some advice
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Hi rsangel,

We do have many different models for different purpose.
Could you please provide your main purpose of usage to me so that I can recommend you suitable ones. smile.gif
TSMr BenQ
post Apr 9 2018, 09:35 AM

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QUOTE(MeToo @ Apr 6 2018, 11:51 AM)
2 yrs ago I bought the BenQ BL3201PT Designer Monitor

I love OSD Controller.... very useful
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Hi MeToo,

Thank you for your positive feedback biggrin.gif
TSMr BenQ
post Apr 13 2018, 12:23 PM

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QUOTE(Mavik @ Apr 10 2018, 02:42 PM)
Great thanks, can't wait till the end of April to check out the monitor.
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Hi Mavik, the XL2740 was up in Lazada https://www.lazada.com.my/products/benq-zow...xsBvLD&search=1

rclxms.gif
TSMr BenQ
post Apr 13 2018, 01:45 PM

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QUOTE(starship1 @ Apr 13 2018, 11:29 AM)
Mr BenQ
How to get the headphones audio to work on the EW2775Hz and the monitor speaker is not working too.
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Hi starship1, thank you for contacting us.
Please correct me if I am wrong. Did you mean your built-in speakers don't work?

TSMr BenQ
post Apr 17 2018, 11:16 AM

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QUOTE(starship1 @ Apr 13 2018, 05:13 PM)
Mr BenQ
I insert my Headphone set to the monitor headphone jack connector at the back panel.
No sound whatsoever. I did follow user manual instruction.
The built in speaker dont work either . I only use HDMI cable.
It is the haedphone that matter more to me.
Do i need to register warranty online or just leave it alone
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Hi starship1,

Please help me to check by doing: connect your headphone to PC directly and see if there is sound or not.

TSMr BenQ
post Apr 17 2018, 02:51 PM

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QUOTE(caloyness @ Apr 17 2018, 01:41 PM)
Hi,

need help to ask recommendation for 24 monitor 1080p with "VESA"
all the monitors i can see doesn't have vesa.

i saw the 24 with HDR but too sad no vesa mount sad.gif
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Hi caloyness,

For your demand, I will suggest you to see our GW80 series which is IPS panel and belongs to Eye Care monitors.

We have 24 inch one called GW2480 but with no stock at this moment. 27 inch GW2780 just re-stock, you can also check if you like.

GW2480:
https://www.lazada.com.my/products/benq-gw2...EDlmSX&search=1

GW2780:
https://www.lazada.com.my/products/benq-gw2...QuaFsg&search=1

smile.gif
TSMr BenQ
post Apr 18 2018, 05:35 PM

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QUOTE(starship1 @ Apr 17 2018, 05:59 PM)
Everything is working fine from my PC. With headset and speaker too.
But i was surprise it didnt work when i connect headset directly  to monitor.

Oh ! you have restock the GW2780 .Last week it was still not available as i wanted the GW 2780 . But i am still happy with EW 2775. Color accuracy can be tweak to maybe 90% of IPS and watching movie is good on this latest AM-VA panel . It has rather good black levels to produce deep blacks.
You are still not paying enough attention as i ask you a few times about registration of warranty online or just stick to the invoice.
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Hi starship1,

Thank you for the reply and the good feedback on EW2775ZH. EW series is our premium eye care models, glad you like it.

1. For the warranty issue, just stick to the invoice.
2. For the headphone, please help to check by doing next step: connect with PC and monitor with audio cable. And connect monitor with headphone to check if it works or not.

smile.gif
TSMr BenQ
post Apr 18 2018, 06:07 PM

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QUOTE(lesteralus @ Apr 18 2018, 09:33 AM)
Hi. Looking for your recommendation for a 4K monitor for a PS4 Pro. Thanks!
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Hi lesteralus,

Thank you for asking.

We have may customers play PS4 Pro with our EW277HDR, which is Full HD and supports HDR.
https://www.lazada.com.my/products/benq-ew2...3ea2iJuRbe&mp=3

If you would like to have 4K resolution, there will be EW3270U arriving in MY around June.
http://ap.benq.com/product/monitor/ew3270u

biggrin.gif

TSMr BenQ
post Apr 20 2018, 04:00 PM

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QUOTE(starship1 @ Apr 19 2018, 05:02 PM)
If i have the audio cable i would not have ask you .
Anyway , does this model need to connect audio cable between monitor and PC for the headset to work . BenQ Malaysia should be specific or otherwise i think you are just speculating and asking me to try this and that.
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Hi starship1,

Sorry for the steps and inconvenience. These steps is for us to find the factors causing the problem. Normally it doesn't need audio cable when using.
At this stage we will suggest you send the product to our service for deeper checking.

Please notice that we have on-site service for you to use. Our service team will come to your place to pick up and send it back when finishing checking.
http://www.benq.com.my/support/service_center/



TSMr BenQ
post Apr 24 2018, 07:31 PM

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QUOTE(Boldnut @ Apr 23 2018, 10:31 AM)
Hey Mr. BenQ

How do I file a RMA again (yeah I wanna RMA a RMA product  bangwall.gif )

BenQ Gaming monitor XL2720z

issue = having interlace artifacts at high Hz 120/144Hz at bottom of the screen AGAIN!  ranting.gif
Same issue as this oversea guy had. https://forums.blurbusters.com/viewtopic.php?f=4&t=3738

Case = I RMA my first monitor I bought from lingloong directly to BenQ HQ roughly a year ago(April 2017). It had the same interlace artifacts at the bottom part of the screen. BenQ had replaced me with a new XL2720z. A 1year later, this new BenQ Xl2720z has the same interlace artifacts issue again.

So how I gonna request for reverse onsite pickup? need to call again? got email? I am frustrated and lazy to call already.

Personally I am not happy with BenQ monitor quality. I bought this Xl2720z monitor just to RMA twice?
At this point I am not even sure it will last >3 years. May be BenQ still RMA the 3rd new XL2720z then after 3rd year it will spoil again, by that time I will be out of warranty with no replacement. You better rectify the issue FOR GOOD, or replace me with another similar model that have no such problem or just refund me. I am extremely unhappy customer now, it is not my plan to drop RM2K on expensive monitor just to use 3yrs + 2 RMA, forward this post to your higher level manager to read this.

if you want the serial number/part number & case ID on the first monitor I even got it in my photo(PM me). I got serial number/part number on this second RMA one.(Pm me also). So you can check your record.
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Hi Boldnut,

I am sorry for the inconvenience it might have caused.
I will do my best to assist you.

PM You!

TSMr BenQ
post May 4 2018, 02:21 PM

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QUOTE(Ghostblind @ May 3 2018, 12:15 PM)
Hi, im planning to upgrade the monitor, can suggest for 24"?
budjet below 1k for gaming purpose
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Hi Ghostblind,

Thank you for asking.
We have monitors for purely eSports and also monitors for console gaming. biggrin.gif
What games do you mainly play? And what factor do you mostly care? such as response rate, refresh rate or panel type?

notworthy.gif
TSMr BenQ
post May 4 2018, 02:32 PM

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QUOTE(poyyiee @ May 3 2018, 07:57 PM)
ew2770qz is available in MY?
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Hi poyyiee, thank you for asking.

Unfortunately, EW2770QZ is not available in MY anymore.
May I know what your main purpose of usage and features do you like? I am happy to recommend similar models to you if you need. biggrin.gif

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