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Samsung GALAXY S4 Official Thread V5, 4.3 incoming and wait for kit kat, 4.4
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MarkedOne
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 Aug 19 2013, 08:02 PM
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New Member
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Hello guys.
My phone screen has some issues where there is one thin, grey-ish vertical line across the screen. It is most visible when you turn the brightness down, but hardly noticeable in full brightness. It has been a month since I bought the phone. I do not know when it starts to appear but I just recently noticed it and frankly,it is really annoying. So I'm considering about going for the warranty. Bought it at SenQ, 1 year Samsung warranty and another year under SenQ. Should I just go to Samsung Service Center or go to SenQ instead? Will they repair it or give me a new phone? Thanks in advance.
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MarkedOne
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Aug 19 2013, 09:16 PM
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New Member
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QUOTE(EdwinCodec @ Aug 19 2013, 09:09 PM) Normally once you bought the phone, SenQ/Any authorised resellers will no longer handle the warranty or whatsoever. Get to Samsung SC. Samsung will only replace one unit for you as if there's a few repairing attempts and yet the problem still there. Dont worry, they'll repair for you. Normally takes 3-5 working days. Very well then. Other than the receipt, do I need to bring the whole package i.e box, charger etc as well? I never have any warranty experience  |
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MarkedOne
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Aug 19 2013, 09:32 PM
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New Member
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QUOTE(EdwinCodec @ Aug 19 2013, 09:20 PM) Nope. Actually you don't have to bring anything as the phone is already being registered via E-Warranty. But, I recommend you to bring them just in case!! Last time, when I got my Note 2 for warranty due to faulty motherboard, it tooks 2 days to complete! Get to Federal Highway SC! Efficient and great service! But make sure after 2 or 3 days, you make a call to them by urself instead of waiting for their calls. Whoa, not even the receipt? That would save me lots of trouble! Yeah I did register e-warranty via FallenOut here. Thanks again  |
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MarkedOne
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Aug 20 2013, 12:46 AM
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New Member
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QUOTE(EdwinCodec @ Aug 19 2013, 10:50 PM) Nope. Not even receipt is needed since you've already registered via E-warranty Anyways! Hopefully you get your phone fix asap! I'm currently in Sungai Petani, and upon googling samsung service around the area, there is one here listed in official samsung malaysia website..but it looks like an ordinary phone shop  fb linkQUOTE(lung85 @ Aug 19 2013, 11:32 PM) if i purchase with senq, do i have to register e warrenty my own? Have a look at the first page. |
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MarkedOne
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Aug 20 2013, 04:03 PM
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New Member
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QUOTE(JayceOoi @ Aug 20 2013, 03:12 PM) There is one in Jalan Lagenda 4, Lagenda Heights. Just opened. Went there early this month. Oh damn it. I just went over to Sunway Carnival SC because the one in SP (previous post) is just an authorized repair shop.. if only I have read this sooner  |
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