→Business Hour
Monday to Friday - 10:00am-5:00pm **Other time will be flexible

→Delivery Time
Monday to Friday - 1:00pm **Order receive after 1:00pm will be delivered on the next business day
Saturday - 9:00am **Order receive after 9:00am will be delivered on the next Monday.
No delivery on Public Holiday, Sunday and every 1st Saturday of the month.

→Delivery Detail
Under normal circumstances, ready stock item will be delivered within 24 hours of working day after customer has submitted the order.
Generally delay of the delivery will occur as follows:
- Product sold (out of stock);
- Pos Laju system down;
- Not enough time to complete packaging (may shopkeeper in a hurry to go out, or new stocks arrived, or emergency situations, etc.);
- Customer complete the payment, but have not submitted order; Customer submitted order, but not yet paid;
- Pre-order items arrival date not as expected (possible delays in international express delivery, such as natural disasters, holidays, public holidays and other unexpected conditions).
** We will notify customer for the above situation

→Product Pricing
Products are genuine and original authorized, thus non-negotiation.
Under normal circumstances, Mobilogi will give customers discount automatically, as follows:
- First batch pre-order for newly launch products;
- Repeat Customer (Mobilogi very pleased that customer satisfy with our products and services, Mobilogi will give discount to customers who are supporting and trusting us continuously);
- Bulk order (Mobilogi pleased to offer a lower price than the retail price to customer who order a certain number of goods in a single transaction);
- Promotion Activities.

→Postage & Courier Service
Under normal circumstances the default courier service is Poslaju (general products) and Pos Ekpres (screen protector or any item that is able to put fit in the envelope).
If a package is overweight, we will notify the customer to top up for additional shipping cost.
West Malaysia first 500g is RM8 / East Malaysia first 500g is RM12, additional 100g overweight will add RM1 **depend on situation

→Return Policy
Under normal circumstances, we do not accept return and cancel order.
For product defect occurs, please contact the shop owner directly to negotiate for return, replacement or cancel the order.
If the order returned to us due to incorrect address, the customer may need to pay additional shipping (subject to situation).

→Shopping Process
1) Select Product - choose products from the catalog, contact one of the Mobilogi authorized's customer service;
2) Confirmation of Stock - friendly customer service will reply a.s.a.p for the product details (stock availability, model, quantity, postage and total);
3) Confirmation of Order - friendly customer service will provide the order details (bank account, orders URL) a.s.a.p after customer has verified the order details are correct;
4) Payment & Order Submission - customer proceed to make payment and submit order to Mobilogi;
5) Payment & Order Confirmation - Mobilogi will verify the order content and payment amount within 24 hours during business days;
6) Shipping - Mobilogi will process orders and shipping within 24 hours;
7) Customer Receive Order - Feel exciting when the parcel arrive? Please be careful when receiving parcel, follow below section "Way to check parcel"

→Payment
1) When do I need to make payment? After submitting your order
2) What payment methods available? Mobilogi accept Internet Online Banking payment, ATM Deposit Machine payment, Cash On Delivery
3) When can I receive the goods after payment?
- Ready Stock
West Malaysia - 1-2 business day
East Malaysia - 1-3 business days

→Will Mobilogi contact me after order posted?
Under normal circumstances we will not notify the customer after delivery, unless the customer request for notification by filling the "Remarks" in the order form

→How do I get the order Tracking number?
- Get from Customer Service

→Way to check parcel
1) Before you sign - when courier service arrive, please be sure to check if there are abnormalities on the parcel before signing. (Abnormalities means: damaged parcels, parcels have obvious open sign at side or bottom, package weight significantly lighter than expected) As if the packaging has obvious abnormality, customer should refuse to sign or ask the courier service to testify and photograph as evidence, and then open the package to check.

2) After signed -If packaging is normal, customers are advised to open the parcel and check them on the spot before courier service is leaving (in generally, courier company policy do not allow customers to open parcels before sign). If the goods are found damaged, wrong shipping, please entrust courier service to do third-party witnesses (testify and photograph) and notify us. We are not responsible for any problems found after courier service left.

3) Others to sign - part of the customers orders are received and signed by guards, family or colleagues. Please be sure to notify the receiver to pay attention to the important note as mentioned above. It is customer's own responsibility if any problems found after the receipt.

→Do I need to notify you after goods received?
Our customer service will be very happy and at ease if we know that the orders are successfully delivered to customer without any issue.

In the whole dealing process, customer can experience directly and feel the services and convenience we provided. Mobilogi always concern about the customer shopping experience and we are care of your thoughts.
We want to provide the best service and the most complete shopping process to all customers, in order to allow customer reducing unpleasant feeling and zero pressure during the shopping process, therefore feedback and recognitions from customers are the driving force to keep Mobilogi continuously improve and stay in the business.

So dear customers, please don't stingy to give your comment, give us some of the reviews upon receipt of merchandise successfully. All of the customer service including the owner will be very grateful and extremely happy ~

→How do I write reviews ?
Review could be directly, satisfy or dissatisfied, happy or unhappy, are all welcome to post in our topic.
No matter how is the review, we will accept and do our best to improve our service to become the best of the best!

**Remark： we're also welcome customer to applaud or complaint any customer service, we believe this will improve their service quality from time to time

Depending on individual needs and requirements, there are several general criteria to consider when selecting a powerbank:
a) Capacity
For example if your phone battery is 1500mAh and is 0% now, a powerbank with 2200mAh can charge your phone 1 time. If your phone battery is 3000mAh and is 0% now, a powerbank with 2200mAh will not be able to charge your phone to full because the phone battery capacity is higher than the powerbank. If you require a powerbank that is able to charge your phone several times, you need a powerbank with higher capacity.
b) Number of output
1 output to charge 1 device, 2 outputs to charge 2 devices.
c) Output specification
1A-1.5A output is generally for smartphones, 1.5A-2.0A output is generally for tablets.

a) Yoobao powerbank is already pre-charged and ready to use.
b) Re-charging time depends on the capacity of the powerbank, remaining power in the powerbank and the power supply.
Example:
-Powerbank: 13000mAh (0% remaining)
-Power Supply/ Input: 1000mA plug
-Calculation: 13000mAh/ 800mA = minimum 16.25 hours
(Why 800mA? An estimate of 20% power is consumed during the charging/ discharging process)

c) Similar formula applies to calculate number of times a powerbank can charge a phone.
Example:
-Powerbank: 10000mAh (full at 90%)
-Phone Battery: 1500mAh
-Calculation: (10000mAh x 90% x 80%) / 1500mAh = up to 5 times
(Why 90%? Assuming the power bank is well maintained in good working condition and can conserve up to 90% power)
(Why 80%? An estimate of 20% power is consumed during the charging/ discharging process)

* Note that the calculation is based on normal condition whereby the powerbank or device (phone/ tablet) is not in use during charging process. A running device generally consumes power therefore if your device is actively in use during the charging process, the charging performance may not meet the expectation.
* The above calculations are examples made simple for easy reference. Accuracy may vary.

a) We recommend powerbank with 2A output to charge tablets. While some tablets can accept lower input (1A or 1.5A), the charging is slower and sometimes can only be charged when the tablet is in sleep mode.
b) Some tablet’s cables might not be compatible with power bank due to different cable chipset design. For Samsung Galaxy Tab in particular, we recommend using the cable and connector meant for power bank

a) Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check your device (phone/ tablet) original battery capacity and the powerbank capacity. Please also see answer 1.a. above.
b) The number of times a powerbank can charge your device very much depends on the capacity of both the powerbank and the device. Examples of calculation shown in answer 2 above.
c) Please do not attach cables to the powerbank when not in use.

a) It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
b) It is possible that your powerbank went into sleep mode. The powerbank will automatically cut-off the power and go into sleep mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the “sleeping” powerbank by charging it with its wall plug (3-pin plug) and use a good condition cable.

Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 400-500 charge and discharge cycle (charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully). Until your power bank no longer holds sufficient charge to meet your needs, you may choose to purchase a new one.

Specication :
Compatible: for most gadget device
Input: 10VDC-24VDC 1.01A
Output: 5DC 1.1A
Power Status: LED
Material: Non Flamable ABS, PCB
Color: Lime Green

Box:
1 x Car Charger
1 x Micro USB Cable
1 x Apple Switch Micro Connector
1 x User Manuel

Price:
Micro Car Charger - 【RM35】
Postage - RM7(West) / RM11(East)

Package Included:
- Yoobao High Capacity Battery: 2600mAh
- Yoobao Desktop Charger exclusive for Galaxy S4 Battery

Specifications:
- Battery type: Li-ion
- Battery capacity: 2600mAh
- Certificate: CE and RoHS
- With double-protection ICs with NTC PCB offer over-discharging, over-charging, over-voltage, over-current and short-circuit protections

- INPUT: 5VDC==900mA(MAX)
- OUTPUT: 4.35VDC==700mA(MAX
- Nominal voltage: 3.7V

- Warranty: 12 months

价格 Price - RM89
邮费 Postage - RM7(West) / RM11(East)

Package Included:
- Yoobao High Capacity Battery: 3100mAh
- Yoobao Desktop Charger exclusive for Note2 Battery

Specifications:
- Battery type: Li-ion
- Battery capacity: 3100mAh

- INPUT: 5VDC==900mA(MAX)
- OUTPUT: 4.35VDC==700mA(MAX
- Nominal voltage: 3.7V

- Warranty: 12 months
- Certificate: CE and RoHS

价格 Price - RM89
邮费 Postage - RM7(West) / RM11(East)

Package Included:
- Yoobao High Capacity Battery: 2100mAh
- Yoobao Desktop Charger exclusive for Galaxy S3 Battery

Specifications:
- Battery type: Li-ion
- Battery capacity: 2100mAh

- INPUT: 5VDC==900mA(MAX)
- OUTPUT: 4.35VDC==700mA(MAX
- Nominal voltage: 3.7V

- Warranty: 12 months
- Certificate: CE and RoHS

价格 Price - RM79
邮费 Postage - RM7(West) / RM11(East)