Hi, I called them few times and they did pick up the call and also explain in detail on what you need to know or what you ask. Anyway, maybe you called during their lunch time..

1) Price adjusted from time to time, you can check www.imoney.com.my
2) If not mistaken they have gold coin in stock for the moment, for gold bar or gold coin, please call for stock availability before you head to the branch and purchase.
3) Cash..... Personally go to the branch, purchase and collect and safe keeping it.
4) Sell back to the party where you buy from, better price. 3rd party always buy back at lower price if your gold is not purchase from them.
5) Call for stock availability before go to the branch. You can call UOB Jalan Raja Laut main branch.
6) Keep in bank save deposit box or use your creativity if you want to keep at home. Lol....

Hope this helps. Happy investing.
Regards,
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