This is the 2nd year having the same problem. When want to renew Super Long Life, the option is not there. Have to change to new plan first. And get charged RM3 for the change.

This time I was told must change to Digi Best Traveller. But the plan name listed is actually Digi Best Prepaid v4. Previously was v3. The Helpline says there is no difference between the plans, eg call charges etc. So what is the point to change? Just to get back the SLL.

Yes, Digi probably did upgrades etc, but its like they just change the plan name and then take away SLL from the old one. It is unfair that Digi "forces" us to change plan and charge us for it to get back the SLL option that was already there previously.

I called Helpline and complained and request for RM3 refund. i did the same thing last year and got it. Everyone should do it.

After I complained, I got the RM3 refund again this year.


This post has been edited by mylinear: Nov 20 2014, 12:27 AM

Past 2 years had to pay RM3 to upgrade plan before getting SLL again. Both years got refunde after complaining. I thought will have same problem again this year. But this year no need to upgrade from Best Prepaid v4 to get the SLL.

But then I just found out that SLL has increased from RM30 to RM38. So still have to pay extra to get SLL. Over 25% increase for what? We key in the SLL codes and send and the system just updates our records with a new expiry date. All the system is already there. Why such a high increase in price? Why does MCMC allow this? Made a complaint to Digi about it.

Then found out the newer plan New Best v1 seems to have cheaper rates. So may have to end up changing plan and paying RM3 again anyway. I wonder if next year again the cycle will start v1, v2, v3...

Just to follow up. Got a call back from a manager and made my complaint and feedback again about SLL increase. Got usual reply saying will put in a report to Marketing Dept etc etc. Don't think anything will be done though. However, since this year V4 can still do SLL without upgrade, it may be due to many complaints from users previously about it. Who knows.

So, I suggest and hope that all users can just call the Helpline and make a complaint about not being happy with the increase from RM30 to RM38. Ask them to open a report and feedback to the management. I think only if they get lots and lots of complaints is there a small chance things may change. I hope you will take a few minutes to do it.