Apr 10 2014, 03:01 AM
QUOTE(syazlan @ Jul 25 2013, 09:46 PM)
My problem solved at 7:30pm.. Apparently they can update my decoder configuration remotely to revert back to dish..
I was informed that this is an exception case and their management agreed to let me convert back to dish without any penalty. I do not know which one that triggers this, my email to their top management H**** T** or my posting in IPTV FB page or my 30+ calls to their Helpdesk.
Anyway my problem now solved and thank you for that particular person in OSS Team that stays back to ensure my problem solved.
No more IPTV for me!
Last two weeks, on Thursday, 27th Mac 2014, I had iptv installed at home . I thought this a good move as the promoter said, I will have internet line and uninterrupted astro program even during storms. Great. 1st day worked well.I was informed that this is an exception case and their management agreed to let me convert back to dish without any penalty. I do not know which one that triggers this, my email to their top management H**** T** or my posting in IPTV FB page or my 30+ calls to their Helpdesk.
Anyway my problem now solved and thank you for that particular person in OSS Team that stays back to ensure my problem solved.
No more IPTV for me!
Two days later, on Saturday, 29th, MAXIS INTERNET LINE BROKE DOWN AND LEFT MY FAMILY WITH NO ASTRO.
I made a report at Customer Service Support Astro IPTV HOTLINE 03-95431543. My astro report no was 1418696084. And untill TODAY, THURSDAY, 10TH APRIL 2014, I still have MAXIS INTERNET LINE BREAK DOWN AND LEFT ME N MY FAMILY WITH NO ASTRO!!!!!!!!???????@@***%+
I went to TM and they said the unify line at my house is ok. I went to astro and MAXIS at MID Valley. It was rainning heavily and I drove through the road with difficulties and jam and I dont gave up but when I reached there the astro promoter said it is not astro problem and they directed me to maxis and person at counter say it is not their problem and directed me back to astro. Then the guy at counter said they cant do much and pity me and just take my report.
OOOOOhhhh please, astro people, please be professional. You work so well when it comes to installing but why take sooooo long a time to fix customer problem????
If any astro personel read this, plis take note and take action.....
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