Hi Guys,

it may repeat questin but i try to seacrh there is no active topic for this matter.

Would like to check what is the actual process of re-activation of Astro account.

Situation;

I used to have astro account, then i terminate it a year ago. But i did not return the decoder+card due to i do not get any refunds or anything when i return it.
I paid 200 during the installation.

Anyway, i try to reconnect and call astro but they said i cant reconnect due to the account has been terminated. But i do receive lots of SMS ask me to reconnect FOC
And they ask me to register for new account. When i ask what should i do with the old one(not really old, its still beyond decoder), they said they cannot do anything.
So if i register for new one, i will need to fork up another 200 ringgit .

Is there any possible way to activate the account without being bullied by Astro?

Cheers guys

Thanks bro!, apparently they can, but i tried few times (more than 10) until i got the Sales Personnel who can make it. Just ask them to reconnect, using the same box+card.

But 99% of the Sales Personnel say can't. Have to apply new acc and to pay installation charges.

Guys,

If want to change address, do they send any guys to verify or does it incur additional charges?

Current unit using centralized dish as well as new address.